Answers to the questions most frequently asked.Search our FAQ database to find andview listed articles relating to your questions.
Total 117 count ( 3/ 17 page)
The most likely
reason is that somebody opened up IR
LED part and fiddled the Zoom lens before. Then the actual location of step motor in zoom
lens and where the software thinks the step motor is are different, and the
difference make one push malfunction.
To reset the
1) Press “Near” button on
controller in PTZ mode on a NVR screen so that the Zoom lens can get as wide as
it can get.
2) Press One
Push, then it will find a right focus.
Cameras and firmware versions supporting Face detection feature
DD-1116 normally tries synchronizing in every hour but executes time synchronization when it is one of the cases as below.
- A registered NVR is disconnected and back online.
- Time zone in DD-1116 is changed.
* When multiple NVRs are registered to a DD-1114, the decoder synchronize its time based on the time of the NVR which has been registered first.
Up to 4 NVRs can be registered to one DD-1116.
One NVR can be registered to multiple DD-1116. In DirectIP mode, a NVR is able to interwork with up to three units of DD-1116, but in IDIS protocol mode, a NVR can only be linked to one DD-1116.
The width of an image should be 512 or higher. For example, images with 360x240 resolution won't be properly analyzed by the VA box and it will occur many false alarms.
- Images per second:
10 or higher ips are required.
DirectIP protocol only
H.264 is supported. H.265 is also supported but the firmware version of DV-1104 should be 1.1.0 or higher. To upgrade to v1.1.0, Bios upgrade is mandatory.
Software for BIOS is downloadable along with v1.1.0 firmware from idisglobal.com.
Case 1. When there's a software distributed by Apple running in a PC.
Auto Scan of IDIS Solution Suite uses mDNSResponder service distributed by Apple.
Software made by Apple also uses mDNSResponder. So, sometimes the Apple software conflict with Auto Scan of IDIS Solution Suite and IDIS Solution Suite cannot scan cameras.
Please delete Apple software if it is installed in a PC where IDIS Solution Suite is installed for better device scanning. Or, keep a PC or PCs to be utilized only for IDIS Solution Suite.