FAQ

TOTAL 317 COUNT
307 General Q. What is the LAN/POE OUT port of DV-1304-A, and how do I use it? And what's the connection to Power Sources? 2023-11-06
A.

A : An additional IP camera can be connected to the LAN/POE OUT PORT of DV-1304-A, and POE is provided. 
However, it is necessary to connect a DC 48V Adapter to use it. 

Refer to the following for details on the power supply.


0. 0. DV-1304-A can be powered w/ two power sources
1. 1. when powered via PoE (802.3at class 4 25W)
=> when powered w/ PoE, only the DV-1304-A works and it will draw max 25W
=> the PoE power draw in the NVR is showing total. please ignore the per channel power consumption
 
2. 2.  when powered by DC 48V@1A on the DC power in terminal (48VDC@0.8A = 38.4W)
=> the PoE Out on DV-1304-A is only powered when DC power is used
=> it will draw max 1A and use about 38.4W for both DV-1304-A and PoE out
=> it can supply 48V@0.35A max on the port PSE (16.8W), so it's about, 802.3af class3 (15.4 W max)

306 Software Q. When Windows is reinstalled for Installation & ISS SW, Please tell me how to make the existing recorded data recognizable. 2023-11-06
A.

A : If you have backed-up ISS settings (*.iexp), importing them will enable existing data to be recognized.
If you do not have an existing setup backup, the ISS Setup>Recording Service>Storage>Import function can retrieve the existing recording data and retrieve it as a deleted device.

305 Video Recorder Q. PSE(PoE) Power Constraints on DR-2500 NVR 2023-11-06
A.

Q : 
We found a possible issue with the PoE on this device. The problem happens when the IR lights come on in the cameras. There seems to be a PoE overload so one camera loses power.

When we turn off the IR light on the bullet camera, then the Fisheye camera that turned off comes on again.

The below is the PoE status with the bullet IR turned off.

This is with the Bullet IR turned On

 

A. 

From products produced since June 2022, (PD69104B1)
The PSE controller has been changed and has the following restrictions.
 
The corresponding NVR is determined by the following circumstances.
 
1. Current: Port is managed by Group, power is limited if it exceeds 37W per Group.
- - Gruop0 : CAM1 ~ 5
- - Group1 : CAM5 ~ 8
 
All cameras are currently connected to Group0.

To solve the problem,
Connecting the camera to Group0 and Group1 seperately would solve the problem

304 Camera Q. How many cameras can be linked from the first one connected to the extender?  2023-11-06
A.

A :  Officially, we can say 1 IPC linked from the camera. 
 
Power
PoE, IEEE 802.3at(Class 4), 25.5W
(DC OUT : 42.5-57V=, 0.3A MAX)
 
DC OUT is extended port. 
42.5V x 0.3A = 12.75W (min)
57V x 0.3A = 17.1W(Max)
 
So, at least DC OUT (Extender port) can provide 12.75W~17.1W
 
Basically, DC-D4517 series consumes about 7W.
12.75W – 7W = 5.75W. thus it’s not enough to support additional third camera. 

303 Camera Q. In regards to DC-D4517 series, Extender PoE specifications 2023-11-06
A.

Q : What is the maximum distance I can reach with the PoE extender? 


A. it’s 100 meter. It’s same as ethernet interface. But you know, you have to consider margin for installation. 
I think most of installer takes about 70meter for the safe. 
 

302 Tool Q. HDD capacity compatible with NVR-compatible DA-ES1104 type, how to find out from the customer's perspective 2023-11-06
A.

A : you need to refer to the calculator and find which DA-ES1104 type compatible with DR-8532D
- when you click “External Storage Compatibility List” > you can see the DA-ES1104B type compatible with DR-8532D
- DA-ES1104B support upto 12TB

301 General Q. What should I know when registering cameras via Onvif Protocol ? 2023-11-06
A.

A. Make sure the time is synchronized on both devices and check "Using Onvif Option" if it's available.

300 General Q. I have an Onvif Camera which is not listed on the compatibility list. Can I use this with IDIS Device ? 2023-11-06
A.

A. Yes. You can use the camera but please note that the support will be limited for umcompatible cameras.

299 General Q. What is 503 error from SMTP setting ? 2023-11-06
A.

A. [NVR] SMTP 503 Error

This error often reported an email account is provided by Google Gmail.

Go to Google account > Personal Setting > Untick Unknown Source Checkbox.

 

298 General Q. How many setup pages I have to go through to use a network keyboard on IDIS Solution Suite ? 2023-11-06
A.

A. In general, setup should be done 3 sides to use a network keyboard.

1. Keyboard local side : Device setting page from IDIS Discovery Tool : Register Server

2. ISS setup side : Register a network keyboard at Device tab.

3. ISS Client setup side : Turn on "Use Network Keyboard" option from Preferences.

297 General Q. What is "All server channels are being used" error message ? 2023-11-06
A.

A. The error message means that the device sessions are fully occupied.

Try to remove some sessions or close connections from Clients.

296 General Q. What is CGNAT and how would this impact on my FEN service ? 2023-11-06
A.

A. CGNAT means Carrier-grade NAT and this is used a solution for IP address exhaustion. 

Lots of Internet Service Providers(ISP) implementing this device in 3 network infrastructure.

 

This could impact on the stability of FEN connection on your client devices.

In this case, call local ISP and ask them opt-out from CGNAT Pool. Implementing a FEN relay service also can be a solution for this issue.

295 Accessory Q. How to control the wiper on a PTZ camera with a network keyboard ? 2023-11-06
A.

A. INK1200 network keyboard can control IDIS Camera's Wiper.

* Commands :

- Input keys when a camera pane is selected.

- Wiper ON : Press 1 Press AUX (Wiper will move 3 times)

- Wiper OFF : Press Press AUX + Shift(together) (Wiper will stop moving)

294 Software Q. Is is possible to run ISS client on a PC that IDIS Center is installed ? 2023-11-06
A.

A. Yes. it is possible from IDIS Center version over 6.1.0.

293 General Q. We would like to test a video sample for VA, what should we do ? 2023-11-06
A.

A. Prepare a PC and connect HDMI encoder. Run the video on the PC and register the HDMI encoder to NVR or ISS.