FAQ

ISS has a Backup service module, you can use this service and back it up and store the NVR's HDD separately as replacement HDDs.

- How to configure of ISS
 
1. Uncheck ‘Overwrite backup data when the disk is full’ 
When assign HDD storage on Backup service, ‘Overwrite backup data when the disk is full’ should be unchecked so that Overwrite feature stop. 

 
2. Check ‘Notification of Disk Almost Full’ as 90%

 
3. When setting the backup for the first time, it is recommended to set “first / summary backup or event backup”.
This is due to the network throughput performance and h/w performance limitations of the Recorder. 

 
4. If the HDD is full and needs replacement, as shown in the picture below,
Make a note of the last recorded date/time before replacement, and when you connect a new HDD and reconfigure backup, you can start recording from the time you wrote the note. 

 
5. There is currently no function in ISS that gives an alarm when starting a new HDD recording.

- how it works 
 + please refer to Page. 263 on ISS v3.5 or higher version manual.
 + the traffic flows as below : 
Camera(device) > Streaming service > RTP Streaming service > RTP Client

- how to connect to it 
 + RTSP URL rule of the RTP Streaming service is as follows:

rtsp://[RTP Streaming Service IP]:[rtsp port]/
idis?trackID=[device identifier number]&
streamID=[stream index]&audio=[0 or 1]

i.e :  rtsp://192.168.10.100:554/idis?camera=4&video=h264

- It uses the streaming service ?
 + Yes, so NVRs and cameras must be added to Streaming service

‘Optimization’ has two functions :

Optimization’ pre-tests whether the newly added HDD is appropriate for recording.

(+ set Buffer size, # of camera, etc)

If the result is pass, the newly HDD is appropriate for recording.

For example, if you set 32 cameras for optimization and it passes the pre-test, the HDD guarantees 32 recordings.
However, it doesn’t guarantee over 32 cameras. It may be possible or not.

If you set 48 channels for optimization and it passes, the HDD guarantees upto 48 cameras, so you can add 16 more cameras whenever you want.

Type 2 : X-frame method
Type 5 : LongGop & ROI method 
(It is not written in the manual, so it is written as type 2,5 in the menu.)

Type 2 : Below 3 are the unit of the compression rate. The higher the compression rate means the higher the “loss compression” rate leads to lower the traffic. However, there may be a deterioration in image quality. 
+ LOW
+ NORMAL
+ HIGH

Please check C:\IDR-system\temp folder

Common mistake is not setting the time properly. The server needs to communicate with Microsoft server, so the time needs to be set correctly.

On Smartguard, right click on time bar and change time. This is the correct way to set time on the product.

This feature is to set the storing  period of VA data(e.g. people counting data).

IDIS SSM mobile app will remain to support legacy devices. 

1. IDIS Center(64 Bit): 4

2. IDIS Soultion Suite(64 Bit): 6 

It is done auto matically, when the faulty HDD is replaced. Please note that HDD bay should be the same and the replacement HDD should be compatible with IR-300

They have nothingto do with HDD capacity, Recording ratio, HDD overwrite. Recording priorities are related to recording quality.

1. Event when full-time recording : Event recording quality

2. Panic recording when full-time recording : Panic recording quality

3. Panic recording when event-recording : Panic recording quality

4. Event when Panic recording : Panic recording quality

> There is no option to overwrite 'Panic Recording' at the end. Use 'Recording data protection' function.

There are "Stereographic", "Equidistant", "Orthogonal" projections generally.

IDIS Camera :

1. Panoramic Fisheye : Stereographic

2. Normal Lens : Equidstant

-DC-Y1514W : Equidstant

-DC-Y3C14WRX : Equidstant

-NC-Y6513RX : Equidstant

-NC-Y8C13WRX : Stereographic

-DC-Y6C16WRX : Equidstant

-DC-Y6516WRX : Equidstant

Here are two reasons :

1. To prevent diffuse reflection by top cover during night.

2. To prevent the top cover from entering the angle of view.

If UDP is not available when accessing UDP, it will pass through 'Relay Server'. 'Relay Server' is in Korea and have capacity limitations, so, it lead to decline in speed.

When using 'Port Forwarding', it doesn't pass through 'Relay Server' and directly connected between devices.(Speed Up) 

We recommend 'Port Forwarding' when using FEN.