FAQ

TOTAL 317 COUNT
187 General Q. 'Panic Recording' records forever in 'No Limit' 2021-10-29
A.

Yes records forever. However, if overwrite is off, it stops panic recording when HDD is full.

186 General Q. Search only event recording data 2021-10-29
A.

Q. Example : 

1. 09:00 ~ 21:00 : timelapse recording

2. 21:00 ~ 09:00 : event recording

In this case, is it possible to search only event recording when search 9/1 00:00:00 ~ 9/30 24:00:00 ?

 

A. Event log must remain when event is set in the recorder whether it is set 'Timalapse recording' or 'Event recording' or 'No recording'.

Therefore, Search for daily time zones by specifying Scope in Event Search.

 

 

185 General Q. SAVM(Self Adjusting Video Mode) in 3rd party camera 2021-10-29
A.

SAVM function is only for IDIS cameras, not 3rd party camera.

Camera supports SAVM and NVR just accesses camera to use SAVM.

184 General Q. Can I change the audio recording codec in TVI ? 2021-10-29
A.

Unlike NVR, TVI recorder cannot change the audio recording codec. 

Only uses G.726(fixed).

183 General Q. What is 'Synchronous Playback' ? 2021-10-29
A.

Ex) TR-2504 : Playback speed as below.

Playback 

- 120/100 ips@ CIF, 2CIF, D1, 960H(NTSC/PAL)
- 120/100 ips@ HD(30p/25p)
- 120/100 ips@ FHD(30p/25p)
- 72ips@ 3MP, 60 ips@ 4MP, 40 ips@ 5MP

Recording per ch ips

- Recording below 2m. - 30ips.
- 3M recording ips : 18ips
- 4M recording ips : 15ips.
- 5M recording ips : 10ips.
 

FHD playback means that 30ips per second is played per channel when played on a four-division screen. (total = 30ips * 4 = 120ips)

Likewise, 3M is recorded  18ips per ch, so playback at full speed at 72ips when it is four-division screen.(4M at 60ips, 5M at 40ips)

For example, "4ch 1080p synchronous playback" means that 2M camera will be played at full speed on a four-division screen on a 4CH recorder.

(But, It's not 'Synchronous Playback', if there are other interference during playback such as iRAS watch/search connection, clip copy etc)

182 General Q. I want to access ISS Web service from external network, can you please guide us how to configure? 2021-10-26
A.

1. Description

This document guides how to access ISS WEB service from remote site

<Tested network diagram>

Remote PC access local ISS server by Web service

2. How to configure

#1. Install ISS with latest firmware

 + install ADM, MON, STR, WEB Service

 + and add devices(NVR, IPC..)

#2. Open ISS service manager and each services should set ‘External IP address’

 + the address of External IP is the Router’s uplink IP

 + at least, ADM, STR, WEB, (MON) service should be set.

#3. Go to Router setting,

Set Port forwarding as below service ports.

11001 ~ 11009 (ISS service port)

8080 (ISS Web service port)

 

#4. Run Chrome or IE and enther ‘<Router’s uplink:8080>

Then you can access ISS web and watch live view.

Note : if web service does not work, restart the service once and try again.

181 General Q. When I connect a SATA HDD to the IS-1100, it is not recognized. What's the reason? 2021-10-26
A.

IS-1100 does not support SATA HDD. You must use an NLSAS TYPE HDD.

180 General Q. [DV-2232] In case of using DirectIP 1.0 camera 2021-10-26
A.

DirectIP 1.0 Camera and DV-2232 should be in the same network. 
In some cases, DirectIP 1.0 cameras requires additional settings to use DV-2232 COVID-19 video analytics.
If you cannot see the VA working on the IDIS Center, please change camera protocol as DirectIP

179 General Q. [IoT]PIR sensor is not working 2021-10-26
A.

If the PIR sensor is not working, please check your NVR is on a 'Self-Guard' mode.
PIR Sensor is working on 'Self-Guard' mode.

178 Video Recorder Q. How to disable 2FA feature 2021-07-21
A.

You can disable 2FA by email authentication or UPR(User Password Reset) function.
 - To use email authentication, the FEN setup must be configured. 
 - To use the UPR function, the UPR file must be saved in advance.
Please refer to the manual for more detailed information.

 

If the above two methods are not applicable, the factory reset of the NVR is required. Please contact techsupport@idisglobal.com for more information.

177 Video Recorder Q. Places where the logs are stored. 2021-07-21
A.

- System/Debug Log in the Memory
- Event Log in the SSD/HDD

176 Camera Q. Camera title in IDIS Web 2021-07-21
A.

The priority in which the camera title is displayed in IDIS web is as follows:


1st priority: The title entered through mouse right-click > 'Change Camera Title'
2nd priority: The tile entered in the Camera Setup > System > Name
 ※ If both two names are deleted, no title is displayed while IDIS Web is in use.
 ※ When reconnecting to IDIS Web, if there is no camera title, it is displayed as Camera 1, Camera 2, … etc.

The title entered through the mouse right-click is saved as an ini file in Windows, so you need to delete the ini file to delete the name.

175 Software Q. The maximum number of IDIS Center Emergency Event Panel Event Count 2021-07-20
A.

The maximum number of IDIS Center Emergency Event Panel Event Count is 100,000.
Please refer to the IDIS Center Manual for more information.

174 Camera Q. There is no reset button on a camera, where is it? 2021-07-20
A.

For some camera models, there is no reset button. Please contact techsupport@idisglobal.com for more information.

173 Video Recorder Q. What does 'Out of Coder Memory' error from NVR mean? 2021-07-20
A.

It means NVR memory is not enough. This can be caused when the cameras might be not compatible with the NVR.