| 297 | General | Q. What is "All server channels are being used" error message ? | 2023-11-06 |
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A.
A. The error message means that the device sessions are fully occupied. Try to remove some sessions or close connections from Clients. |
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| 296 | General | Q. What is CGNAT and how would this impact on my FEN service ? | 2023-11-06 |
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A.
A. CGNAT means Carrier-grade NAT and this is used a solution for IP address exhaustion. Lots of Internet Service Providers(ISP) implementing this device in 3 network infrastructure.
This could impact on the stability of FEN connection on your client devices. In this case, call local ISP and ask them opt-out from CGNAT Pool. Implementing a FEN relay service also can be a solution for this issue. |
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| 295 | Accessory | Q. How to control the wiper on a PTZ camera with a network keyboard ? | 2023-11-06 |
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A.
A. INK1200 network keyboard can control IDIS Camera's Wiper. * Commands : - Input keys when a camera pane is selected. - Wiper ON : Press 1 Press AUX (Wiper will move 3 times) - Wiper OFF : Press Press AUX + Shift(together) (Wiper will stop moving) |
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| 294 | Software | Q. Is is possible to run ISS client on a PC that IDIS Center is installed ? | 2023-11-06 |
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A.
A. Yes. it is possible from IDIS Center version over 6.1.0. |
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| 293 | General | Q. We would like to test a video sample for VA, what should we do ? | 2023-11-06 |
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A.
A. Prepare a PC and connect HDMI encoder. Run the video on the PC and register the HDMI encoder to NVR or ISS. |
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| 292 | Accessory | Q. Does the DV-3200 support Face Detection VA ? | 2023-11-06 |
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A.
A. No, Face Detection is available on the DV-1304-A. |
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| 291 | Accessory | Q. What are the difference between DV-1304 and DV-1304-A ? | 2023-11-06 |
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A.
A. DV-1304 has People Counting(Exceed the Occupancy Limit), Queue Monitoring(Queue Congestion), Heatmap, Mask Rule Violation and Social Distancing Violation Features.
DV-1304-A has Object Detection, Intrusion, Loitering, Line Crossing and Face Detection Features. |
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| 290 | Software | Q. How it works IDIS Mobile Camera Auto Log-In | 2022-11-10 |
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A.
Q. If the mobile phone is in the WIFI, user can use Auto Login option. However, it seems that auto log-in is not working when the IDIS Mobile Camera App comes up from the Background.
A. if the App comes up within 10 seconds after app goes background, the screen comes out as it is. After that, if user again runs the Mobile App, it will be auto log-in |
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| 289 | Accessory | Q. How long does it take to initialize and build the DA-ES1104 by RAID mode? | 2022-11-10 |
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A.
A. Initialization takes about 30 seconds to setup. In addtion, IDIS tells the build time is 200GB/hour regardless of mode. It is the worst case, so it's actually faster than this. |
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| 288 | Accessory | Q. Do I need to use same capacity HDD in the eSATA storage ? | 2022-11-10 |
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A.
A. Yes. We recommend using same capacity HDDs in 1 eSATA storage.
Even if the HDDs have different capacities, eSATA works. However, if user sets RAID, the total capacity is calculated based on low capacity. It means, User cannot use as much as the difference in capacity between two HDDs.
Also, using HDDs with different sizes increases the number of caese in problem, making it difficult to provice technical support.
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| 287 | Accessory | Q. How much the distance of Social Distance level of DV-1304? | 2022-11-10 |
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A.
A. For example, assuming that the height of detected object as human is 1.7m. The distance by level is as follows.
Level 1 : 0.7m Level 2 : 1.4m Level 3 : 2m Level 4 : 2.7m Level 5 : 3.4m |
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| 286 | Accessory | Q. I can't change the IP address of DV-1304 AI BOX thorugh the INIT | 2022-11-10 |
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A.
A. User can change the IP address if the DV-1304 have never registered to the NVR before. If user wants to change it, please do factory reset and then change the IP address.
To support DIP 1.0 cameras, here are supported functions in INIT 1. Setup : IP address setup 2. Reset : Soft, Factory 3. Management : Upgrade, System log |
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| 285 | Software | Q. How many NVRs can be registered to the Mobile App ? | 2022-11-10 |
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A.
A. There is no specific limitation, Our LAB tested registration upto 4000 NVRs. |
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| 284 | Software | Q. There is no change in Device Name in the IDIS Center | 2022-11-10 |
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A.
A. The IDIS Center manages device names if the Device Name Sync is unticked. In this case, even if user changes the device name, IDIS Center shows the existing device name.
"Setup > Double Click the Device > Edit Device > Tick/Untick Device Name Sync"
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| 283 | Camera | Q. What is the WDR of Analog Camera ? | 2022-11-10 |
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A.
1. Frame mode : It is a "Multi-Exposure Control" synthesis method. It is to generate 1 image by synthesizing image information taken by Short Exposure and Long Exposure
2. Line mode : It is a method of ouputting data of 3 frames with different exposure times in line via the Line Buffer of the ISP. It allows to maintain frame rate and initialize overlapping problems betwwen frames. |
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