FAQ

A. The ADC key value entered by OSD button is read by VD Sync.

In addition, to prevent malfunction due to noise, it is operated when the input value is maintained at least 2 frames.

Thus, 12.5fps has a long interval VD Sync so, it works relateively slowly,

A. The debug information is extracted based on the time of extraction.

After first export, based on the existing file, only the new debug is extracted.

Therefore, if there is no new information, it will have same size. On the contrary, if there is new, it extract new information only.

A. It is used for seamless communication even in low bandwith network.

However,, if "Device Low Bandwidth Communication" is enabled, it is not effective in the normal network because it trys handshake communication between the device and client.

A. No. DV-1304(-A) has compatible with only IDIS Camera, not Onvif Camera.

A. Intelligent TLS is a level similar to TLS Very High level (Exclude Multimedia SSL).
General Exclude Multimedia SSL is used in Windows, and since it requires significant additional performance, ISS performance may be greatly reduced.
To solve this, SSL/TLS was applied according to our protocol to improve processing speed so as not to affect performance.
 

A. 

1. Online Mode : Initial access to the License Server once, then no need to connect it. After Verificatioin the License Key, internet is not required.

2. Offline Mode :  Input the key without Internet.

3. Cloud Mode : It has to keep opening internet access, because Admin service keeps connection to the license server every day. limited time is 24 hours. If the network is disconnected and flows without recover it, ISS services goes out (Status : Demo Expired) if the ISS service restarts. 

A. Please refer to the image.

Other bullet camera also has factory reset button inside.

A. In general set up should be done on 3 sides to use a network keyboard.

1. Keyboard local side: Register server 
2. ISS setup side: Register a network keyboard at Device tab
3. ISS Client setup side: Turn on 'Use Network Keyboard' option

A. CGNAT means Carrier-grade NAT and this is used a solution for IP address exhaustion. Lots of Internet Service Providers(ISP) implementing this device in there network infrastructure.
This could impact on the stability of FEN connection on your client devices. In this case, call local ISP and ask them opt-out from CGNAT pool.

A. FEN relay server is a server that relays data from IDIS device to client software.

This often can overcome a limitation caused by complex network infrastructure.

However, additional configuration and decision have to made by customers.

A, Go to Menu > Preference > System

Untick "Disabled display scaling on high DPI settings".

A. Go to Menu > View > Recorder Storage Monitor.

In that menu, all storages connected to recorders will be displayed.

A. Use IDIS HDMI Encoder such as HE-1101 and DP-HE1201.

ISS(IDLA analysis) - HDMI Encoder - Analog Recorder - HD-TVI camera.

Register HDMI encoder on ISS and then select it in the VA service > IDLA.

A. There is no specific limitation numbers of Log-in List.

A. IPv4, IPv6, RTP/RTSP/TCP, RTP/RTSP/HTTP/TCP, RTP/UDP RTSP/TCP, HTTP, HTTPS, SMTP, FEN, mDNS