FAQ

TOTAL 317 COUNT
267 Software Q. Does the ISS support SAN(Storage Area Network) ? 2022-11-08
A.

A. Yes, ISS supports SAN.

266 Software Q. What is MiniBankPlayer.exe program in IDIS Center folder ? 2022-11-08
A.

A. The MiniBankPlayer.exe is a SelfPlayer that plays recorded videos of old IDIS Recorders.

It is a previous software of the current Clip Player.

It is not a software that has viruses or affects security.

265 Video Recorder Q. PoE Power Limit of NVR(DR-23xx Series) 2022-11-08
A.

A. The rear PoE group MAX specifications for DR-2308/2316 products are as follows.

 

#1. Port 1~4 : total 37W

#2. Port 5~8 : total 37W

The total port is 74W and the rated usage is 50W.

If over 50W is used, the 48V adapter life is not guaranteed.

264 General Q. Can IDLA analysis be used when it snows a lot? 2022-11-08
A.

A. There won't be problem in the snow-covered image.

However, if there is a snowman or a snowy, it can cause misrecognized problems.

263 General Q. Does the IDIS Mobile Plus support Audio playback ? 2022-11-03
A.

A. No, IDIS Mobile Plus doesn't support Playback Audio yet.

262 General Q. FEN connection after changing the IP address of Recorder 2022-11-03
A.

A. Because the status is notified to the FEN server every 3 minutes, the connection is maintained.

261 General Q. Type of License when installing ISS on Cloud Server 2022-11-03
A.

A. When installing and operating ISS on a cloud server such as Azure, the basic h/w information of the server could be changed, [Cloud authentication method] must be used for the license registration method.
If customer uses the license type, ISS is designed to accept and update the authentication method from the cloud server from time to time to maintain License authentication.


To do this, the server must always be connected to the Internet.

260 Software Q. The Record Color Bar meaning in IDIS Client 2022-11-03
A.

A. Various meanings are given to the colors of the IDIS record bar.
Please refer to the table below


259 Video Recorder Q. How much log is the NVR saved? 2022-11-03
A.

A: IDIS NVR stores 10000 lines of log.

258 Accessory Q. DV-1304 : Queue Monitoring. What is it specifically and how to use it? 2022-11-03
A.

A. Queue Monitoring is literally a function that measures how long people wait in line in places with a lot of waiting, such as restaurants and super market.
There is also a Mid/High Congestion option, so if the queue gets a bit long, It can alert the manager and he can respond immediately to the scene.

Also, through the VA Dashboard, you can monitor the day/week/month/year unit queue data and check the congestion level by period.

257 General Q. When there are IDIS Mobile Camera app1 and app2, can they use same login information? 2022-11-02
A.

A : Yes, they can use the same login information, if one channel is just created on ISS, one of the apps is able to be registered,
But another will be failed to register, because the channel will be full.


In this case, the one channel for app2 needs to be created. 

256 General Q. Can you please let us know how to work and the data flow of the IDIS Mobile Camera app? 2022-11-02
A.

A : first of all, It requires IDIS Mobile camera channel on ISS in advance, and then the Mobile camera accesses Admin service.
Then, the image traffic flows to Mobile Camera => ISS Mobile service => ISS Streaming service => Live view or ISS Recording service 

255 General Q. I'd like to use IDIS Mobile Camera app. when it use, what services of ISS should be installed? 2022-11-02
A.

A : for this, Admin, Streaming, Monitoring, Mobile service must be installed. And Recording service is also required for the recording.
 

254 Accessory Q. The DV-1304 restarts only if it is set in the NVR. Why? 2022-11-02
A.

Q. The DV-1304 is not directly connected to the NVR, it is connected to the switch.

 

A. By any chance, what is the PoE power consumption of the switch?
If the switch supports 802.3af, it may not provide enough power and cause malfunctions such as restart. Please check whether the device supports 802.3at.

253 General Q. How to Set up the Text-In event on DR-25xx v8.2.0 2022-11-02
A.

A.

In the past, you could select which interface (LAN, RS232, 485, etc.) to use in the Text-In setting within the Event, but in the recently released new firmware, this part has been organized and functionally separated.

Changes
- Add Device Type/Port settings to be used in TextIn in advance in "DEVICE->Connector" as shown below, and then
Changed the way to select the Connector to use in "Event->Text-In".