FAQ

A : RAID should not be used in DV-3100, and only one HDD is allowed to store DB.
Otherwise, unexpected problems may occur.

A.

This phenomenon occurs occasionally in devices using Windows operating system, but there are cases where the set resolution is reflected only in the UI.

In this case,
Instead of changing in "Display Settings" that appears when right-clicking on the desktop, try changing the resolution in the graphics card settings. (Example: "NVIDIA Control Panel", "Intel R Graphics Settings")
When changing, please change to 30Hz for UHD (3840x2160) and 60Hz for FHD (1920x1080).

Detailed description:
When changing in window display settings: The actual video signal output is UHD, but only the UI is changed to FHD and output
When changing in the graphic card settings: the actual video signal is changed from UHD to FHD

A. Up to 1000 can be stored in IDIS Solution Suite Client, after 1000, license plate images are overwritten from the oldest.

A. Please visit "Technology Partners" page
https://www.idisglobal.com/index/techpartner?lang=EN&country=IDIS

A: Go to IDIS Solution Suite Setup -> Device -> Select Device -> Open Tree menu -> Select Camera -> Edit Device -> Turn on Associated Audio Channel

The device must support audio.

A: Yes, the 2 camera models can record audio, and listen to audio from live monitoring.

Q. When I try to register the Mobile camera app to the ISS, it fails. Why?

A. 

IDIS Mobile camera app is classified as 3rd party device license, not IDIS Device license according to company regulations.
Therefore, 3rd party device number must be added to the license as much as the number of mobile camera apps to be registered.

Q.

Our customer has to record with ISS in the cloud. The cloud recording servers are located in the Pacific time zone but the local stores / cameras are located all over the US in 4 different time zones.
How will this affect the event recording and searching? 
For example, an event occurs in New York at 8am - which is 5am in Pacific time. Now when the investigator comes to work in California at 9am Pacific, he searches for the event which occurred at 8am. If I am correct, that will be actually searching for an event at 11am Eastern?

A. 

The Time follows Admin service's time.

So, if the camera is in New York at 8am, and Recorder Server is in Pacific zone at 5am. 
the time goes to depending on the where Admin service(ADM) is at. 
if the ADM is in Pacific zone, the footage time of camera records as 5am.
if the ADM is in New York, the footage time of camera records as 8am.

Because the time follows ADM service time, so it may need to adjust the time setting on ADM server if you need.
 

 1. IDIS Center, ISS Client:

The maximum number of monitors per PC is not limited

-> It is determined by the number of monitors in the display settings of the OS. (can be increased as many as the number of graphics cards can support)

 2. ISS Video Wall Agent : Supports up to 6 monitors

Only for ISS license registered in Online mode,
If the WAN network is disconnected, the license is maintained for 14 days.
After that, if the Admin service is restarted, it will change to "Demo Expired", so be careful.

Q : I am currently using IDLA 16ch x IP camera. Additionally, I am trying to build a Person Match,
I would like to know if I need to purchase an additional VA License or if I can currently use Person Match as much as 16ch.

A : The ISS VA license includes the number of Person Match licenses as much as the number of VA licenses.

That is, if you have 16ch x VA License, it is equivalent to having the following license.(regardless of pre-processed mode and recorded footage mode)
- IDLA service X 16ch
- Person Match x 16ch

Yes, Person Match search is only possible for one user, that is, one session.
When the Person Match tab is closed, the session is terminated and immediately available to other users.

If the user does not take any additional actions for 30 minutes after the Person Match search is finished,
Session is automatically terminated and can be used by other users after that.
 

This is because in the TR-4216 products, a policy to apply weights to bitrate to reinforce image quality at low tips has been applied.

Yes. It is recorded as 'Fan Error(CPU)'.

The event logs are stored in HDD, so there is no number limit.
However, if the recording data is overwritten due to HDD capacity, also the event logs for the overwritten recording are deleted.