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Answers to the questions most frequently asked.Search our FAQ database to find andview listed articles relating to your questions.
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If you are connecting to ISS Admin service behind a NAT router using ISS Setup, IP address scope issue may arise: IP devices and ISS Admin service are running in the same subnet behind the NAT router, but ISS Setup is connecting from the outside of the NAT router. In most of this case, the registered IP addresses of the IP devices are private IP addresses, and ISS Setup won’t be able to use the private IP addresses when it is connecting from the outside of the NAT router.
You can address this issue for IP cameras/video encoders using ISS protocol and ISS compatible DVRs/NVRs by using FEN and forwarding the corresponding ports. But when you have many different IP devices, even this approach is not manageable.
configure all IP cameras/video encoders using ISS protocol and ISS compatible DVRs/NVRs to use FEN
forward the admin port for each of them
register them to ISS Admin using FEN names
Typically, it is advised to run ISS Setup in the same subnet where the IP devices are running for security issues.
Use ISS Setup, and you can remotely configure the following devices:
IP cameras/encoders using ISS protocol
ISS compatible DVRs/NVRs
ONVIF compatible IP cameras
compatible 3rd party IP cameras
You can upgrade the firmware of the following devices:
 Only supporting the setup of the ONVIF compatible parameters exposed by the ONVIF devices.
When you install ISS services on one or more servers, ISS Setup wizard will ask for the connection information of the Admin service during installation. Using this information, each service will report itself to its Admin service. An admin user will have to register these services to be included in the ISS System.
Use ISS Setup to do this. Launch ISS Setup, and login to the Admin service. Select Services icon and use + icon to register these services.
 except ISS Federation service
It is recommended run the service on a dedicated server if possible. ISS Admin service does not use as much computing resources as other services. Typically you will be running ISS Admin service and ISS (Event) Monitoring service on one server.
Please refer to the manual for the recommended server specifications.
When an ISS service is launched, it reports itself to its ISS Admin service to download its configuration information as well as connection information of other ISS services.
When you login to an ISS system with ISS Client, you are logging into ISS Admin service, and then your ISS Client software is granted access to different IP devices, or services. ISS Client downloads information about where to find, how to connect to different devices or services using the directory of the Admin service.
ISS Admin service is a very crucial part of ISS System. If the Admin service is down, all ISS Clients will lose its connection immediately. Recording service will continue to recording IP video streams, but only for the IP video streams registered to itself because Recording service can not access Admin service that mediates Events from Monitoring service.
ISS Admin service provides the following services:
ISS Admin service authenticates licenses: Recording ch license, (Live) Streaming server/ch license.
check current license information using ISS Service Manager on the server running the Admin service or use WibuKey Tester program on each server.
add License certificate using ISS Service Manager on the server running the Admin service.
Directory service of these services/devices/users,for example
connection information to services, like External IP address/port information
login information to the registered IP devices
Management service of services/devices/users
registration of services/devices/users
service database management (backup/import)
configuration of services,for example,
storage setting/preparation of Recording services
recording schedule of IP cameras
event act schedule, and target user
when to send out an email notification upon a specific event
configure Live Popup for a specific event
updating firmware of devices
set up users and groups
create/manage users and groups
grant different levels of access privileges to different user groups
grant access to certain IP cameras for a specific user group
In an ISS System, you work with many IP devices, and then a group of ISS services that provide many different features and functions. You will use ISS Client to use ISS System.
All of these services are configured using ISS Setup after logging into the ISS Admin service. Typically, you would want to limit which user groups can access these configurations using ISS Setup to change the recording schedule or event schedules.
IP cameras/video encoders using ISS protocol and ISS compatible DVRs are supported in ISS Systems. Also, ONVIF and 3rd party cameras are supported by ISS Admin service.