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IDIS Solution Suite has a utility to export log and setup files.
The path below is to get to the utility, Problem Reporter.
- File Start > Program > IDIS Solution Suite > Utility > Problem Reporter
Set a duration of time when a problem is thought to be occurred.
Click "Okay" to save logs and setup files in a Zip file with a name like "crashdump_20170613_103808"
Or you can even set the utility to extract the files periodically for a better maintenance.
Once you get a file from Problem Reporter, please report an issue to distributor from which you bought IDIS products or IDIS Technical Support team(firstname.lastname@example.org)
The most likely
reason is that somebody opened up IR
LED part and fiddled the Zoom lens before. Then the actual location of step motor in zoom
lens and where the software thinks the step motor is are different, and the
difference make one push malfunction.
To reset the
1) Press “Near” button on
controller in PTZ mode on a NVR screen so that the Zoom lens can get as wide as
it can get.
2) Press One
Push, then it will find a right focus.
Cameras and firmware versions supporting Face detection feature
DD-1116 normally tries synchronizing in every hour but executes time synchronization when it is one of the cases as below.
- A registered NVR is disconnected and back online.
- Time zone in DD-1116 is changed.
* When multiple NVRs are registered to a DD-1114, the decoder synchronize its time based on the time of the NVR which has been registered first.
Up to 4 NVRs can be registered to one DD-1116.
One NVR can be registered to multiple DD-1116. In DirectIP mode, a NVR is able to interwork with up to three units of DD-1116, but in IDIS protocol mode, a NVR can only be linked to one DD-1116.
The width of an image should be 512 or higher. For example, images with 360x240 resolution won't be properly analyzed by the VA box and it will occur many false alarms.
- Images per second:
10 or higher ips are required.
DirectIP protocol only
H.264 is supported. H.265 is also supported but the firmware version of DV-1104 should be 1.1.0 or higher. To upgrade to v1.1.0, Bios upgrade is mandatory.
Software for BIOS is downloadable along with v1.1.0 firmware from idisglobal.com.