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Answers to the questions most frequently asked.Search our FAQ database to find andview listed articles relating to your questions.
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Case 1. When there's a software distributed by Apple running in a PC.
Auto Scan of IDIS Solution Suite uses mDNSResponder service distributed by Apple.
Software made by Apple also uses mDNSResponder. So, sometimes the Apple software conflict with Auto Scan of IDIS Solution Suite and IDIS Solution Suite cannot scan cameras.
Please delete Apple software if it is installed in a PC where IDIS Solution Suite is installed for better device scanning. Or, keep a PC or PCs to be utilized only for IDIS Solution Suite.
We provide you with a temporary password that you can login your IDIS Solution Suite to reset the password..
Before giving you a temporary password, you must send us the Secret Key of your IDIS Solution Suite first..
The steps to get Secret Key are as below.
1) Run Secret Key in Utility of IDIS Solution Suite.
2) Go to the folder path where IDIS Solution Suite is installed and access to "profile" folder.
3) Check if there is "Admin_Configuration.db" file.
4) Send the file to Techsupport@idisglobal.com.
5) As soon as we get the db file, we will provide you with a temporary password.
For the cameras, DC-F1211A, DC-F1211, DC-F1111, DC-E1112WR, and DC-E1212WR, the time setting will be changed randomly when the cameras reboot because their RTC(Real Time Clock) do not have batteries. For this reason, “Time Sync“ setting is necessary to automatic synchronize the time after reboot.
On DirectIP mode, the cameras do synchronize the time automatically without “Time Sync” setting because DirectIP protocol is auto-configuration oriented mode, but for the cameras running on IDIS protocol mode, the cameras do not time-synchronization unless a user manually configure the time on the menu, "Time Sync. This configuration can be set on remote setup of a camera.
Memory Storage: 128MB ~ 2GB
Format Type: FAT16
able to use on all devices support SD, SDHC and SDXC
Memory Storage: 2GB~32GB
Format Type: FAT32
able to use on devices support SDHC and SDXC (should check logo on device for compatibility)
Memory Storage: 64GB ~ 2TB
Format Type: exFAT
able to use on divices support SDXC (should check logo on device for compatibility
Multiple recording defines the stream of recording preset which can be done from Recording schedule setting > Action setting. This feature only work with IDIS cameras.