FAQ

A : Regards to DR-6500, 
From the v8.1.0, below features support on special version, we called SI Firmware.
 
Please contact IDIS support team, we will help you.
support@idisglobal.com

A : I have confirmed and shared the new TR-2516 constraints.
 
Issue: Provision AHD, Hik TVI 4MP/5MP camera shown only 1280x1440 when connected to TR-2516.
- Maximum resolution possible when the same camera is connected to the TR-1508.
 
The issue is limited to 4M Half/5M Half mode due to TR-2516 chipset performance limit.
TR-150x/TR-2504/TR-2508/TR-45xx have no chipset performance limitations.
Example)
4M30 : (Recognized as 4M Half) 1280x1440 15ips
4M15 : 2560x1440 7ips
5M20 : (recognized as 5M Half) 1280x1920 10ips 
5M12 : 2560x1920 7ips
 
If IPS is set lower in AHD, TVI camera settings, TR-2516 will enable resolution rather than half mode.

Third-party AHD (Provision) and TVI (Hik) cameras found on Onsite do not have 4M15ips and 5M12ips options.
In this case, TR-2516 does not enable maximum camera resolution.
- 5M 12.5ips is supported for IDIS TVI 5M models, so maximum resolution is available.
 
Other models, TR-15xx, TR-2504/2508, and TR-4508/4516, do not have this constraint, so this is not a problem.

A: DR-1000 series is a small form factor product and supports only IDIS cameras. Non-Onvif third-party cameras are not supported.

A : An additional IP camera can be connected to the LAN/POE OUT PORT of DV-1304-A, and POE is provided. 
However, it is necessary to connect a DC 48V Adapter to use it. 

Refer to the following for details on the power supply.

0. 0. DV-1304-A can be powered w/ two power sources
1. 1. when powered via PoE (802.3at class 4 25W)
=> when powered w/ PoE, only the DV-1304-A works and it will draw max 25W
=> the PoE power draw in the NVR is showing total. please ignore the per channel power consumption
 
2. 2.  when powered by DC 48V@1A on the DC power in terminal (48VDC@0.8A = 38.4W)
=> the PoE Out on DV-1304-A is only powered when DC power is used
=> it will draw max 1A and use about 38.4W for both DV-1304-A and PoE out
=> it can supply 48V@0.35A max on the port PSE (16.8W), so it's about, 802.3af class3 (15.4 W max)

A : If you have backed-up ISS settings (*.iexp), importing them will enable existing data to be recognized.
If you do not have an existing setup backup, the ISS Setup>Recording Service>Storage>Import function can retrieve the existing recording data and retrieve it as a deleted device.

Q : 
We found a possible issue with the PoE on this device. The problem happens when the IR lights come on in the cameras. There seems to be a PoE overload so one camera loses power.

When we turn off the IR light on the bullet camera, then the Fisheye camera that turned off comes on again.

The below is the PoE status with the bullet IR turned off.

This is with the Bullet IR turned On

A. 

From products produced since June 2022, (PD69104B1)
The PSE controller has been changed and has the following restrictions.
 
The corresponding NVR is determined by the following circumstances.
 
1. Current: Port is managed by Group, power is limited if it exceeds 37W per Group.
- - Gruop0 : CAM1 ~ 5
- - Group1 : CAM5 ~ 8
 
All cameras are currently connected to Group0.

To solve the problem,
Connecting the camera to Group0 and Group1 seperately would solve the problem

A :  Officially, we can say 1 IPC linked from the camera. 
 
Power
PoE, IEEE 802.3at(Class 4), 25.5W
(DC OUT : 42.5-57V=, 0.3A MAX)
 
DC OUT is extended port. 
42.5V x 0.3A = 12.75W (min)
57V x 0.3A = 17.1W(Max)
 
So, at least DC OUT (Extender port) can provide 12.75W~17.1W
 
Basically, DC-D4517 series consumes about 7W.
12.75W – 7W = 5.75W. thus it’s not enough to support additional third camera. 

Q : What is the maximum distance I can reach with the PoE extender? 

A. it’s 100 meter. It’s same as ethernet interface. But you know, you have to consider margin for installation. 
I think most of installer takes about 70meter for the safe. 
 

A : you need to refer to the calculator and find which DA-ES1104 type compatible with DR-8532D
- when you click “External Storage Compatibility List” > you can see the DA-ES1104B type compatible with DR-8532D
- DA-ES1104B support upto 12TB

A. Make sure the time is synchronized on both devices and check "Using Onvif Option" if it's available.

A. Yes. You can use the camera but please note that the support will be limited for umcompatible cameras.

A. [NVR] SMTP 503 Error

This error often reported an email account is provided by Google Gmail.

Go to Google account > Personal Setting > Untick Unknown Source Checkbox.

A. In general, setup should be done 3 sides to use a network keyboard.

1. Keyboard local side : Device setting page from IDIS Discovery Tool : Register Server

2. ISS setup side : Register a network keyboard at Device tab.

3. ISS Client setup side : Turn on "Use Network Keyboard" option from Preferences.

A. The error message means that the device sessions are fully occupied.

Try to remove some sessions or close connections from Clients.

A. CGNAT means Carrier-grade NAT and this is used a solution for IP address exhaustion. 

Lots of Internet Service Providers(ISP) implementing this device in 3 network infrastructure.

This could impact on the stability of FEN connection on your client devices.

In this case, call local ISP and ask them opt-out from CGNAT Pool. Implementing a FEN relay service also can be a solution for this issue.