| 302 | Tool | Q. HDD capacity compatible with NVR-compatible DA-ES1104 type, how to find out from the customer's perspective | 2023-11-06 |
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A.
A : you need to refer to the calculator and find which DA-ES1104 type compatible with DR-8532D |
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| 301 | General | Q. What should I know when registering cameras via Onvif Protocol ? | 2023-11-06 |
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A.
A. Make sure the time is synchronized on both devices and check "Using Onvif Option" if it's available. |
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| 300 | General | Q. I have an Onvif Camera which is not listed on the compatibility list. Can I use this with IDIS Device ? | 2023-11-06 |
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A.
A. Yes. You can use the camera but please note that the support will be limited for umcompatible cameras. |
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| 299 | General | Q. What is 503 error from SMTP setting ? | 2023-11-06 |
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A.
A. [NVR] SMTP 503 Error This error often reported an email account is provided by Google Gmail. Go to Google account > Personal Setting > Untick Unknown Source Checkbox.
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| 298 | General | Q. How many setup pages I have to go through to use a network keyboard on IDIS Solution Suite ? | 2023-11-06 |
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A.
A. In general, setup should be done 3 sides to use a network keyboard. 1. Keyboard local side : Device setting page from IDIS Discovery Tool : Register Server 2. ISS setup side : Register a network keyboard at Device tab. 3. ISS Client setup side : Turn on "Use Network Keyboard" option from Preferences. |
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| 297 | General | Q. What is "All server channels are being used" error message ? | 2023-11-06 |
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A.
A. The error message means that the device sessions are fully occupied. Try to remove some sessions or close connections from Clients. |
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| 296 | General | Q. What is CGNAT and how would this impact on my FEN service ? | 2023-11-06 |
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A.
A. CGNAT means Carrier-grade NAT and this is used a solution for IP address exhaustion. Lots of Internet Service Providers(ISP) implementing this device in 3 network infrastructure.
This could impact on the stability of FEN connection on your client devices. In this case, call local ISP and ask them opt-out from CGNAT Pool. Implementing a FEN relay service also can be a solution for this issue. |
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| 295 | Accessory | Q. How to control the wiper on a PTZ camera with a network keyboard ? | 2023-11-06 |
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A.
A. INK1200 network keyboard can control IDIS Camera's Wiper. * Commands : - Input keys when a camera pane is selected. - Wiper ON : Press 1 Press AUX (Wiper will move 3 times) - Wiper OFF : Press Press AUX + Shift(together) (Wiper will stop moving) |
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| 294 | Software | Q. Is is possible to run ISS client on a PC that IDIS Center is installed ? | 2023-11-06 |
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A.
A. Yes. it is possible from IDIS Center version over 6.1.0. |
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| 293 | General | Q. We would like to test a video sample for VA, what should we do ? | 2023-11-06 |
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A.
A. Prepare a PC and connect HDMI encoder. Run the video on the PC and register the HDMI encoder to NVR or ISS. |
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| 292 | Accessory | Q. Does the DV-3200 support Face Detection VA ? | 2023-11-06 |
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A.
A. No, Face Detection is available on the DV-1304-A. |
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| 291 | Accessory | Q. What are the difference between DV-1304 and DV-1304-A ? | 2023-11-06 |
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A.
A. DV-1304 has People Counting(Exceed the Occupancy Limit), Queue Monitoring(Queue Congestion), Heatmap, Mask Rule Violation and Social Distancing Violation Features.
DV-1304-A has Object Detection, Intrusion, Loitering, Line Crossing and Face Detection Features. |
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| 290 | Software | Q. How it works IDIS Mobile Camera Auto Log-In | 2022-11-10 |
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A.
Q. If the mobile phone is in the WIFI, user can use Auto Login option. However, it seems that auto log-in is not working when the IDIS Mobile Camera App comes up from the Background.
A. if the App comes up within 10 seconds after app goes background, the screen comes out as it is. After that, if user again runs the Mobile App, it will be auto log-in |
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| 289 | Accessory | Q. How long does it take to initialize and build the DA-ES1104 by RAID mode? | 2022-11-10 |
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A.
A. Initialization takes about 30 seconds to setup. In addtion, IDIS tells the build time is 200GB/hour regardless of mode. It is the worst case, so it's actually faster than this. |
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| 288 | Accessory | Q. Do I need to use same capacity HDD in the eSATA storage ? | 2022-11-10 |
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A.
A. Yes. We recommend using same capacity HDDs in 1 eSATA storage.
Even if the HDDs have different capacities, eSATA works. However, if user sets RAID, the total capacity is calculated based on low capacity. It means, User cannot use as much as the difference in capacity between two HDDs.
Also, using HDDs with different sizes increases the number of caese in problem, making it difficult to provice technical support.
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