FAQ

You can download an Excel file displaying user, group, and access authorities.
User information can be exported as XML extension file from ISS Settings-System Settings-Report.

IDIS Solution Suite has no limit on the number of registered e-mail addresses.
However, e-mail recipients may be restricted depending on the mail server settings.
For example, if you store 100 e-mail recipients in IDIS Solution Suite, but the mail server limits the number of 30 e-mail recipients to be sent at one time, only 30 e-mails will be sent.

As of version 3.1.0, the auto search function has been added.
If you enter a search term in the search box which is located upper right side of the Service, Device, User tab of the ISS Setup window, the subject title corresponding to the search term is automatically completed.

<Service tab>

<Device tab>

<User tab>

The ISS license can be used without problems. The ISS license is applied based on the hardware's mac or unique ID information.

The attributes of LDAP are different for each product. Therefore, not all blanks should be entered, but appropriate attribute values ​​must be entered for each product used.
-If you do not know the proper attribute, you can view the attribute with the help of an LDAP administrator or through a tool such as LDAP explorer.
The description of each item is as follows.
objectClass = Enter the LDAP attribute which means the class type of object.
objectClass (user) = Enter the ObjectClass name corresponding to the ID.
uid = Enter the LDAP attribute that ISS will use as ID.
displayName = Enter the LDAP attribute that ISS will use as the name for ID. 
mail = Enter the LDAP attribute that ISS will use as the mail address for an ID.
phone number = Enter the LDAP attribute that the ISS will use a phone number for an ID. 
Groups = The ISS enters the LDAP attribute with the group information for the LDAP

There has been reported the following issue :

A customer experienced IDIS Center crash on their Demo Room PC when a camera pane is clicked and got into the full-screen mode.

After the crash, the IDIS Center window was disappeared but the G2Client.exe was not terminated and still alive in the Task Manager. 
 
- There are two graphic adapters on our PC (Intel UHD Graphics 630 and NVIDIA GTX 1050) and we are using both adapters.
 
- Intel released a new device driver for Intel UHD Graphics 630 on 3/8/2019. Driver version: 25.20.100.6615
 
This issue has been caused after a Windows update.
and after restart the PC, the Crash issue has been started.
Then I rolled back the Intel UHD Graphics 630 driver to the previous one (which is version 22.20.16.4758, dated 8/2/2017)
Then it works without issue.

Solution: 
Reason: Graphic card driver s/w bug.
H/W acceleration decoding of GPU is totally dependent on Intel device driver and implementation, and Client S/W is just interlocked only.
There have been several such issues in the past, all of which were problems with the Intel device driver.
IDIS Center is already using the latest version, so it's not a version compatibility issue,
We have confirmed that the device driver released on a date similar to the problem-resolved device driver is also reproduced on Intel (R) HD Graphics 530.
 
We have checked that the latest device driver at this time, the problem did not occur,
If you use version "2019-05-28 / 26.20.100.6912" or higher, We think it will work properly.
 
No matter how Intel/MS, the device driver is just S/W, so there may be a bug.
If this happens, please upgrade your graphics card to a non-problematic graphics card to fix the problem.

If you place the mouse pointer on the upper right signal icon of the main frame, you can check the percentage of CPU, RAM (workset), and the page file quota in real time. This feature is available on iRAS/IDIS Center v4.8.0 or higher.

ISS event logs are stored on the server where each ISS service occurred. That is, ISS event logs stored on the PC where the ISS service is installed.
However, if the server is malfunctioning, the history is stored in Service manager> log. Because the server cannot save log.
The maximum file size of the event log is 256 MB.

QR codes in IDIS NVRs save time to type in an IP address or a FEN name of an IDIS NVR, when registering the NVR to IDIS Mobile.

- In IDIS Mobile, when registering a site, click QR icon on the right bottom.

- Camera is going to run to capture a QR code.

- Capture a QR code in an IDIS NVR.

- Either IP address or FEN name of the NVR will be filled out in IDIS mobile already, and give a name for the NVR and a password to finish the registration.

Simple registration using QR codes is available for registrations with both FEN and IP address.

IDIS Center or IDIS Solution Suite Client can have maximum 4 Live tabs.

IDIS Center with 4 Live tabs give you a small video wall by separate tabs to each monitor.

However there is a  limitation on the number of tabs to create depending on Window OS. 

- 32bit OS: Maximum 2 tabs

- 64bit OS: Maximum 4 tabs

In case that a HDD has bad sectors and those sectors might corrupt time information in recorded data with a low possibility. This makes some recorded data invisible on Timetable.

To fix this, pelease execute “Reconsturct” feature in IDIS Solution Suite Setup.

The feature is to newly build time information table out of recorded data. The task of reconstructing time information will run in the background.

The Server Specification is determined by the following procedure.

1. First, check which country your customer site is located in, and check the number of lanes required for license plate recognition.

2. Check the required score for it in the table below.
3. Check the appropriate CPU at cpubenchmark.net
4. Use 16GB or a higher memory card.

For example,

Assume that you are performing license plate recognition for three lanes in Europe, The required CPU score is 10710.

Visit the site below to find the cpu for the 10710. Intel Core i7-4790K or so.

http://www.cpubenchmark.net/high_end_cpus.html

The recommended server specification is as follows.

CPU : Intel Core i&-4790K or higher

RAM : 16GB RAM , But, if the number of ANPR engine is more than 2, 32GB RAM is recommended.

To connect to the ISS Expert, uPnP setting in the NVR and manual Port Forwarding to the router are required.

However, if you set only those settings, ISS(IDIS Solution Suite) Expert will give a private IP address of the NVR to ISS client over WAN network, and you will not be able to connect the NVR with the private IP address.

In this case, FEN service is the solution for the problem.

Register a NVR to FEN Server, FEN server will pass the both of IP addresses of NVR such as public and private to the client, it will make the client access the NVR correctly.

Then the Network configuration diagram looks like this.

Please refer to the attachment for how to set up user alarm-in in IDIS Solution Suite

IDIS Solution Suite supports load balancing with more than one streaming services.

Devices are evenly allocated to streaming services when in load balancing mode, and once one streaming service is gone offline, the other service takes all the devices from the old service. 

Please refer to the attachment to find out how to configure load balancing.