FAQ

IDIS NVR receives alarm and video through the same port. (8201)
If you want to use the 3rd party camera with IDIS NVR to receive an alarm, please match the camera alarm ​port to 8201.

This error often reported with an email account provided by Google Gmail.
To resolve it, go to Google account -> Personal setting and Untick Unknown Source Checkbox

G711 - 64 kbit/s
ADPCM or G726(16K) - 64 kbit/s
G726(8K) - 32 kbit/s

Please refer to the Operation Manual (Part 2 - Configuration > Status Setup > Network)
The relevant sign appears when the bandwidth of the port is exceeded.

The recorder system checks whether the bandwidth is exceeded with minimal information as long as there is no load on the system.

This is related to H/W performance limitation. The recorders have been designed to optimize for the live/recording performance, so Text-in is supported up to 16 in 32 channel recorders.

If you want to display the IP addresses of the cameras, click 'Title' once to interchange MAC to IP at the Camera Registration list.

1. Video Loss: An event that occurs when no image is input(live video session disconnected) because of the camera, network, system, etc.
2. Recording Fail: An event that occurs when the recording cannot proceed(recording stream not received and recorded) because of the camera, network, system. etc.
3. Check Recording: An event occurs when the system has been scheduled to record normally but the recording does not take place during scheduled intervals. (Unconditionally occurs regardless of schedule or event)

4 and 5 megapixel cameras are not automatically recognized when connected to a TVI recorder, so you must manually select the mode in the camera settings. 
Each odd and even channel are grouped(1 ∙ 2, 3 ∙ 4, 5 ∙ 6, ..., 15, 16 channels work in pairs respectively), and when one channel is selected, the other channel in a group is deactivated.

As a result, half of the maximum channels in a TVI recorder in live view and playback are used. 
In the case of high-resolution analog cameras, a 16 channel TVI recorder uses 8 channels only, for 8 port TVI recorder uses up to  4 channels.

Please refer to the below table. This table is from the Installation Guide.

For reference, the LED draws its signal from 'SATA / RAID controller', not HDD S.M.A.R.T. information.

The DR-2100 / 2200/4100/4200/6100/6200 series can reduce the number of channels that can be registered when a high-resolution camera is registered.
However, later models, DR-2300 / 4300/6300 series can register as many channels as they can.

Auto Deletion: You can automatically delete all recorded data after a certain period of time. The recorded data is automatically deleted every day at midnight, It will also be deleted if you change the automatic delete setting.

Limit Time-Lapse Recording: Among the recorded data that has passed the set days, only the data recorded by the Time-Lapse Recording is automatically deleted.

You can do remote control through IDIS Center after registering HE-1101 from the NVR models below. (As of March 2019)
If you execute 'Remote Control' by right-clicking the screen of HE-1101 on IDIS Center, you can operate the device connected to HE-1101.

DR-2304P / 6.1.0 or higher
DR-2308P / 6.1.0 or higher
DR-4316PS / 6.1.0 or higher
DR-6216PS / 6.1.0 or higher
DR-6332PS / 6.1.0 or higher
DR-8364 / 6.1.0 or higher

From the version of NVR below, if the password is wrong during remote access, logs of failed log-ins will be saved. (As of March 2019)
The logs are in 'Menu> System> General> Show System Log ...'.
The attempted ID and IPAddress are saved.

DR-1304P / 6.1.0 or higher
DR-1308P / 6.1.0 or higher
DR-2304P / 6.1.0 or higher
DR-2308P / 6.1.0 or higher
DR-2316P / 6.1.0 or higher
DR-6216 / 6.1.0 or higher
DR-6332P / 6.1.0 or higher
DR-8364 / 6.1.0 or higher

You can use WAN as IPv6 from the version of NVR below. (As of July 2020)
 The setting is available by selecting IPv6 in 'Settings-Network-WAN'.
 * IPv6 can be used only in the WAN used for remote access and cannot be set in VIN (Video IN) to register the camera.

DR-13xxP / 6.1.0 or higher
DR-22xxP / 6.1.0 or higher
DR-23xxP / 6.1.0 or higher
DR-24xxP / 6.1.0 or higher
DR-42xxP / 6.1.0 or higher
DR-43xxP(S) / 6.1.0 or higher
DR-62xxP(S) / 6.1.0 or higher
DR-63xxP(S)-(S)(A) / 6.1.0 or higher
DR-84xx(D) / 6.1.0 or higher
DR-8364D / 6.1.0 or higher

From the version of the recorder model below, the user password can be set up to 16 digits.
It will be applied to the models that will be added in the future.

TDR411 / 1.7.0 or higher
HR-1204 / 1.0.0 or higher
HR-1208 / 1.0.0 or higher