FAQ

Test Sample Method 

1. Prior to making sure NVR is on the same network as my pc 
2. Webhook site access -> check red box (pictured below) 
3. Make sure to write your own unique number in the red box when setting up NVR -> Notification -> HTTP settings (see other pictures)
4. NVR ->Custom Value -> Set as shown below (sample)

5. For example, if you want to capture an event for a particular situation with your camera and receive the result as HTTP JSON, you can set it as follows
    6. 6. EVENT -> Motion -> zone, setup, condition setup -> Actions -> notify -> HTTP click -> ok

A : Regards to DR-6500, 
From the v8.1.0, below features support on special version, we called SI Firmware.
 
Please contact IDIS support team, we will help you.
support@idisglobal.com

A : I have confirmed and shared the new TR-2516 constraints.
 
Issue: Provision AHD, Hik TVI 4MP/5MP camera shown only 1280x1440 when connected to TR-2516.
- Maximum resolution possible when the same camera is connected to the TR-1508.
 
The issue is limited to 4M Half/5M Half mode due to TR-2516 chipset performance limit.
TR-150x/TR-2504/TR-2508/TR-45xx have no chipset performance limitations.
Example)
4M30 : (Recognized as 4M Half) 1280x1440 15ips
4M15 : 2560x1440 7ips
5M20 : (recognized as 5M Half) 1280x1920 10ips 
5M12 : 2560x1920 7ips
 
If IPS is set lower in AHD, TVI camera settings, TR-2516 will enable resolution rather than half mode.

Third-party AHD (Provision) and TVI (Hik) cameras found on Onsite do not have 4M15ips and 5M12ips options.
In this case, TR-2516 does not enable maximum camera resolution.
- 5M 12.5ips is supported for IDIS TVI 5M models, so maximum resolution is available.
 
Other models, TR-15xx, TR-2504/2508, and TR-4508/4516, do not have this constraint, so this is not a problem.

A: DR-1000 series is a small form factor product and supports only IDIS cameras. Non-Onvif third-party cameras are not supported.

Q : 
We found a possible issue with the PoE on this device. The problem happens when the IR lights come on in the cameras. There seems to be a PoE overload so one camera loses power.

When we turn off the IR light on the bullet camera, then the Fisheye camera that turned off comes on again.

The below is the PoE status with the bullet IR turned off.

This is with the Bullet IR turned On

A. 

From products produced since June 2022, (PD69104B1)
The PSE controller has been changed and has the following restrictions.
 
The corresponding NVR is determined by the following circumstances.
 
1. Current: Port is managed by Group, power is limited if it exceeds 37W per Group.
- - Gruop0 : CAM1 ~ 5
- - Group1 : CAM5 ~ 8
 
All cameras are currently connected to Group0.

To solve the problem,
Connecting the camera to Group0 and Group1 seperately would solve the problem

A. The ADC key value entered by OSD button is read by VD Sync.

In addition, to prevent malfunction due to noise, it is operated when the input value is maintained at least 2 frames.

Thus, 12.5fps has a long interval VD Sync so, it works relateively slowly,

A. The rear PoE group MAX specifications for DR-2308/2316 products are as follows.

#1. Port 1~4 : total 37W

#2. Port 5~8 : total 37W

The total port is 74W and the rated usage is 50W.

If over 50W is used, the 48V adapter life is not guaranteed.

A: IDIS NVR stores 10000 lines of log.

On Smartguard, right click on time bar and change time. This is the correct way to set time on the product.

It is done auto matically, when the faulty HDD is replaced. Please note that HDD bay should be the same and the replacement HDD should be compatible with IR-300

1. Full Sequence mode : All Channels will be switched to selected division-screen.

2. Camera Sequence mode : The selected division-screen is the reference and only one screen at the bottom(the last ch) will be switched.

There are no limitations or differences in each port.

You can disable 2FA by email authentication or UPR(User Password Reset) function.
 - To use email authentication, the FEN setup must be configured. 
 - To use the UPR function, the UPR file must be saved in advance.
Please refer to the manual for more detailed information.

If the above two methods are not applicable, the factory reset of the NVR is required. Please contact techsupport@idisglobal.com for more information.

- System/Debug Log in the Memory
- Event Log in the SSD/HDD

It means NVR memory is not enough. This can be caused when the cameras might be not compatible with the NVR.