FAQ

How to make an audio connection to IDIS cameras

H.265 supporting camera models

rtsp://"IP address: Port number"/media/trackID=90

For example, rtsp://10.0.123.456:554/media/trackID=90

H.264 supporting camera models

rtsp://"IP address:Port number"/trackID="maximum number stream+1"

For example, a camera can have 3 streams "trackID" is 3, and the URL will be rtsp://10.0.123.456:554/trackID=4.

For P-IRIS lenses, since the method of operation differs from each product, it has to use the tested P-IRIS lens with the camera.

For DC-IRIS lenses, all the lenses are compatible.

The list of recommended P-IRIS lens are as follow.

- DC-B1203X : DC-IRIS lenses support only.

- DC-B3303X :

• M13VP288IR
• M13VP850IR

- DC-B1303 :

• EVETAR M117VP451016
• RICOM HV03610P

It cannot use for both purposes simultaneously.

Each good image quality for ANPR and for surveillance is defined differently as below, so we do not recommend to use the camera for both purposes at the same time.

Please refer to below and it is hard to control the image for surveillance via ANPR IP Camera.

"Good quality" image in general video surveillance.

- Wide dynamic range, deep depth of field, crisp image detail, good color saturation, anti-flickering, minimal motion blur, low noise, and hundreds of other criteria.

"Good quality" image in ANPR application.

- Best exposure.

- Tighter iris control if possible to achieve deeper depth of field.

- Shortest shutter speed to minimize the motion blur.

- Black and White for better license plate capture : even though there are enough ambient lights and even though you sacrifice the color information.

- Gain control to minimize the noise

There are three ways to play recorded data in a SD card, which are listed below.

 1) Access directly to the camera with the SD card through IDIS Web.

 2) Register the camera with the SD card to IDIS Center and access the camera.

 3) Put the SD card into a PC and run IDIS Center for iHDP to playback.

Please be aware of that NVRs cannot playback recorded data in SD cards of a camera.

DC-S3583HRX and DC-S3883HRX are new speed dome camera models.

These speed dome cameras take more PoE power consumption than the existing speed dome camera models.

Power consumption of the popular speed dome models DC-S1263 and DC-S1283 series ranges from 10.6W to 24.3W(Heater on).

However, DC-S3583HRX and DC-S3883HRX take maximum 68.6W with heaters and IR LEDs on.

So common PoE switches with IEEE 802.3af or IEEE 802.3at cannot provide enough power for the cameras.

Please consider using the power adaptor provided in the package of the cameras or PoE injectors meet the power consumption of the cameras.

IDIS Cameras support Onvilf profile S.

You can find Onvif profile S specification from the below link.

 https://www.onvif.org/profiles/profile-s/

If you need Declaration of Conformance on IDIS cameras for Onvif compatibility, please visit www.onvif.org and go to Conformant Products.

To make 3rd party cameras to be compatible with our products, we need to go through the steps listed below.

We need below information with your request. 

(1) Model names and firmware version of 3rd party cameras to be tested with our products.

(2) Which IDIS product needs to be compatible to the 3rd party cameras.

(3. Expected business opportunity from that 3rd party camera integration.

(4) Due date for 3rd party cameras to be integrated with IDIS products.

Our sales department decides whether we proceed the integration or not.

When it is decided to proceed, we will provide IDIS 3rd Party Test Tool to check if the current operations of 3rd party cameras to our product. Please run the tool and send us the result. To get IDIS 3rd Party Test Tool, please contact IDIS Technical support team.

Lastly, send us at least two of the 3rd party cameras for us to integrate and test the cameras. 

Please check if IR cut filter works properly.

When IR cut filter is switching, you will be able to hear a clicking sound from a camera. 

There are two ways to hear the sound of IR cut filter switching, one is to reboot a camera and the other is to switch the filter manually on a setup page of a camera.

As a camera boots up, it switches IR cut filter and you can hear a clicking sound. 

Or, go to Remote Setup page of a camera and change IR Cut Filter option to "Daytime Mode" so that the camera can switch the filter manually.

If you do not hear a clicking sound from a camera when you expect to hear the sound, it would be likely to be a hardware issue, please contact the distributor who you purchased the camera or IDIS Technical Support team.

The most likely reason is that somebody opened up IR LED part and fiddled the Zoom lens before. Then the actual location of step motor in zoom lens and where the software thinks the step motor are different, and the difference makes one push malfunction.

To reset the Zoom lens,

1)    Press “Near” button on controller in PTZ mode on a NVR screen so that the Zoom lens can get as wide as it can get.

2)    Press One Push, then it will be focused.

Cameras and firmware versions supporting Face detection feature

• DC-B1203X - v1.3.0 or higher
• DC-S1283(W, H, F, X) - v1.1.0 or higher
• DC-D2233WHX, DC-T1233WHX - v1.0.0 or higher
• DC-S1283WRX - v1.0.0 or higher

For the cameras, DC-F1211A, DC-F1211, DC-F1111, DC-E1112WR, and  DC-E1212WR, the time setting will be changed randomly when the cameras reboot because their RTC(Real Time Clock) do not have batteries. For this reason, “Time Sync“ setting is necessary to automatic synchronize the time after reboot.

On DirectIP mode, the cameras do synchronize the time automatically without “Time Sync” setting because DirectIP protocol is auto-configuration oriented mode, but for the cameras running on IDIS protocol mode, the cameras do not time-synchronization unless a user manually configure the time on the menu, "Time Sync. This configuration can be set up from the camera remote setup.

• SD card

  • Memory Storage: 128MB ~ 2GB

  • Format Type: FAT16

  • able to use on all devices support SD, SDHC and SDXC

• SDHC card

  • Memory Storage: 2GB~32GB

  • Format Type:  FAT32

  • able to use on devices support SDHC and SDXC (should check logo on device for compatibility)

• SDXC card

  • Memory Storage: 64GB ~ 2TB

  • Format Type: exFAT

  • able to use on divices support SDXC (should check logo on device for compatibility)

IDIS is providing various applications to support each type of mobile phone.
There are mobile apps for iPhone, android and window phone.
Apps can be found by “idis mobile” as a searching string.
IDIS Mobile supports many features of live, play, alarm control, etc