IDIS video helps safeguard international students at Chapter White City residence

  • IndustryResidential
  • CustomerGreystar Real Estate Partners
  • RegionUK
  • IDIS PartnersTriple Star Fire and Security


New London development provides attractive living space for students from around the world

Chapter White City is a recently built student accommodation residence in West London, run by Greystar Real Estate Partners, a global leader in the investment, development, and management of high-quality rental housing.

Serving students from leading institutions including Imperial College, BPP University and London College of Fashion UAL, the facility offers a range of different room types to suit students‘ individual needs and budgets.

On-site amenities include bedrooms and studios, study spaces, a gym, social areas, meeting rooms, a laundry, secure entry, and a 24/7 security team – all designed to appeal to students from across the UK and overseas by providing one of the most attractive living spaces in the London student market


Safety and wellbeing are top requirements for students and their families

Safety and wellbeing are top priorities for students and their families in their choice of where to study and live, particularly for those moving away from home for the first time. So robust security, including reliable monitoring and recording of activity in communal areas, is a fundamental requirement at Chapter White City.

The site already had a 24/7 security presence, but the CCTV system originally installed, despite now being less than four years old, was not living up to its promise.

The cameras were providing inadequate coverage, with gaps in key areas, poor image quality and VMS that was proving difficult to use. Specialist security systems integrator Triple Star Fire and Security was asked to deliver a complete upgrade – and IDIS technology was immediately recommended.


End-to-end IDIS video transforms site coverage, with better TCO value


Triple Star’s installation team designed an upgraded video surveillance solution using IDIS end-to-end technology – comprising network cameras, recorders, IDIS Center VMS, and all accessories - to eliminate security blind-spots, improve image quality and transform usability for the 24/7 security team.

Thanks to IDIS’s promise of TCO (low total cost of ownership) the number of cameras across the site was doubled, from twenty to over forty, eliminating blind-spots with exceptional HD image capture of every location without increasing operating expenditure. The building exterior was fully covered, including entrances, storage areas and the car park, as well as internal communal areas including lift lobbies, corridors, and kitchens.

The 5MP IDIS vandal-resistant IR domes feature varifocal lenses, true WDR, and IR LED to guarantee crisp, clear images in all lighting conditions, including night-time coverage up to 30m.

For Triple Star’s engineers delivering the project was made faster and easier by IDIS DirectIP technology, which enabled true plug-and-play and mutual authentication of the cameras and two 32-channel 6300 Series NVRs expanded with IDIS eSata devices to cost-effectively provide an additional 48 terabytes of storage. Built-in PoE switches and a hierarchical connection structure also ensured the most efficient and waste-free method of cabling. This seamless compatibility of the IDIS end-to-end solution model reduced installation time and minimised disruption to day-to-day resident operations.

Contributing to the reduced TCO, IDIS Intelligent Codec, an advanced compression technology, reduced the data storage and bandwidth burden by approximately 60%. And the system benefits from multi-layered network security; IDIS cameras and recorders come with inherent cybersecurity designedin, including secure data access, storage and transmission combined with proprietary protocols, and specialist video database structures.

Results and Benefits

Reassurance for students and a long-term investment protected

The upgraded IDIS video solution at Chapter White City adds to its appeal, particularly for first year students and those coming from overseas.

The system operated via the IDIS Centre VMS, which intuitive and license free. Using a 28-inch ultra-HD monitor at the reception desk, security staff now have complete situational awareness across the site, with no visible latency thanks to the impressive NVR throughput of 270Mbps and 240ips live view. This lets them quickly identify, verify, and respond to events or incidents, and provide a significantly enhanced service.

In one notable success, a recurring problem – damage to parked vehicles during refuse collection – was resolved within days of the system being commissioned thanks to the availability of indisputable video evidence.

Greystar Real Estate now has the assurance that residents are better safeguarded, and their personal property protected, giving them the confidence to enjoy their university experience. Greystar also has the guarantee that its investment is protected long term with forward compatibility, scalability, and ongoing technical support, backed by the industry’s best warranty against equipment failure.

"Greystar is delighted with the IDIS solution because it gives them outstanding performance now and the best TCO value long term, with low OPEX costs and assured flexibility. Building on this success Triple Star is undertaking more projects for this leading property developer"

Matt Edwards

Security Systems Director, Triple Star Fire & Security