FAQ

TOTAL 143 COUNT
143 Video Recorder Q. How many cameras can be registered to a NVR depending on resolution size ? 2018-09-27
A.

To secure maximum performance of a camera connected to a DirectIP NVR, total number of cameras depends on what resolution a camera is registered to a NVR.

 

The higher resolution camera is, the more camera slots are consumed per camera as the below table shows.


 

142 Camera Q. What is Auto Tracking and which camera models support the feature ? 2018-09-06
A.
Auto Tracking is a feature tracing movements made by objects such as human or vehicles.
Without manual control by a human, a camera automatically finds movements using PTZ. 
The feature is mostly used for restricted area where movement is rarely expected. 



Supporting camera models
- DC-S3283WHX
- DC-S3283FX
- DC-S3583HRX
- DC-S3883HRX
 


141 Camera Q. How to make a audio connection to IDIS cameras 2018-09-06
A.

How to make a audio connection to IDIS cameras


H.265 supporting camera models

rtsp://"IP address: Port number"/media/trackID=90

For example, rtsp://10.0.123.456:554/media/trackID=90

 

H.264 supporting camera models

rtsp://"IP address:Port number"/trackID="maximum number stream+1"

For example, a camera can have 3 streams "trackID" is 3, and the URL will be rtsp://10.0.123.456:554/trackID=4.


140 Software Q. What are the QR codes in NVRs for? 2018-09-06
A.

QR codes in IDIS NVRs save time to type in an IP address or a FEN name of an IDIS NVR, when registering the NVR to IDIS Mobile.

 

- In IDIS Mobile, when registering a site, click QA icon on the right bottom.

 

- Camera is going to run to capture a QR code.

- Capture a QR code in an IDIS NVR.

- Either IP address or FEN name of the NVR will be filled out in IDIS mobile already, and give a name for the NVR and a right password to finish the registration.

 

Simple registration using QR codes is available for registrations with both FEN and IP address.


 

 

 

139 Camera Q. What to check if IR LEDs don't look working. 2018-09-06
A.
1) Turn off all the lights around a camera
- Check if the camera changes into Night Mode. 

2) Check settings of a camera
- Related settings are in Day&Night tab in Camera menu under Video in Remote Setup.
- Check if B&W mode is set either On or Off and not switching.
- Check if B&W mode switching schedule is configured correctly.
- Check if Switching Level is set as desired.
138 Accessory Q. How to do Factory reset network keyboards ? 2018-07-30
A.

With IDIS Discovery

Run IDIS Discovery which is our device scanning utility.

Click a network keyboard and click Factory reset as the below image shows.

 


 

 

 

Reset button

Press and hold Reset button on the bottom panel for about 3 second. 

The network keyboard will automatically reboot. 


 

137 Accessory Q. PoE output capacity of DA-LP1101T/R 2018-07-30
A.

DA-LP1101T/R has Long Reach PoE function and PoE output capacity becomes different when the function is enabled or when it is not.

 

In use of Long Reach PoE function


Please be aware that bandwidth of DA-LP1101R/T is decreased to 10/100Mbps in use of Long Reach PoE function.

 

 

Not in use of Long Reach PoE function

*The value may change depending on the power, cable and PoE device you use.

 

 

This specification is included in the manual page 6 to 7.


 

136 Video Recorder Q. Recorders don't have power switch. Is there anyway to turn off the recorders ? 2018-07-17
A.

Only way to turn off/on the recorders is to plug in/out power cable. 

The recorders don't have power switch or a UI on their software to power off. This is to remove a possibility that users accidentally press power switch off or click a power off button, resulting in a recording service halt.

 

135 Video Recorder Q. How can I find password lost? 2018-07-12
A.

A Password is created and encrypted so we cannot tell you what password it was.

 

We strongly recommend you to either configure SMTP to get verification code or keep User Password Reset File in a USB stick for creating a new password on the initial login.

 

"Find PW" feature is described in detail in the manuals of DR-8300, 6300, 4300 and 2300 series.


134 Video Recorder Q. Which data will be removed by Factory reset ? 2018-07-09
A.

All the configuration including Network, Time, Event, Camera setup and even password will be removed and back to default status. This goes for TVI recorders as well.

However, recorded data will remain as it was before the factory reset. To remove recorded data, "Clear All Data..." on General menu of System needs to be executed.