FAQ

TOTAL 157 COUNT
52 Software Q. What is the recommended server specification? 2015-07-06
A.

It is recommended to run the service on a dedicated server if possible. ISS Admin service does not use as much computing resources as other services. Typically, ISS Admin service and ISS (Event) Monitoring service run on one server.
Please refer to the manual for the recommended server specifications.

 
51 Software Q. All ISS services[1] / IP devices/users have to be registered to an ISS Admin service. So, in a way, ISS Admin defines a boundary of an ISS System. 2015-07-06
A.

When an ISS service is launched, it reports itself to its ISS Admin service to download its configuration information as well as connection information of other ISS services.
When you log in to an ISS system with ISS Client, you are logging into ISS Admin service, and then your ISS Client software is granted access to different IP devices, or services. ISS Client downloads information about where to find, how to connect to different devices or services using the directory of the Admin service.
ISS Admin service is a very crucial part of the ISS System. If the Admin service is down, all ISS Clients will lose their connection immediately. Recording service will continue to record IP video streams, but only for the IP video streams registered to itself because Recording service can not access Admin service that mediates Events from Monitoring service.

 

 


 

 

[1] except ISS Federation service

50 Software Q. What is the ISS Admin service? 2015-07-06
A.

In an ISS System, you work with many IP devices, and then a group of ISS services that provide many different features and functions. You will use ISS Client to use ISS System.

All of these services are configured using ISS Setup after logging into the ISS Admin service. Typically, you would want to limit which user groups can access these configurations using ISS Setup to change the recording schedule or event schedules.

IP cameras/video encoders using ISS protocol and ISS compatible DVRs are supported in ISS Systems. Also, ONVIF and 3rd party cameras are supported by ISS Admin service.

You can have only one ISS Admin service in one ISS System. No separate per channel License is required for ISS Admin service as long as you have an ISS Recording License.

49 Software Q. Default port information used in IDIS Solution Suite 2015-07-06
A.

Federation service: 11000

Admin service: 11001

Recording service: 11002

Streaming service: 11003

Monitoring service: 11004

Backup service: 11005

Video Wall service: 11006

Video Analytic service: 11007

Upgrade service: 10011

Video Wall agent service: 12000

 
48 Video Recorder Q. DirectIP NVRs with Dual FW copies in the NAND Flash memory and how it works 2015-07-06
A.

DirectIP NVR keeps two copies of FW and NVR setup(configuration) images on its NAND memory. Usually, its first copy is used for normal operation.

Once in a while, NAND Flash Memory may fail, causing the unit to fail to boot up properly to load the Linux/NVR apps. When a DirectIP NVR detects 20 consecutive booting failures, it switches its active partition to the second copy to load the FW/setup properly. (It takes about 45sec for a full booting for DR-4/6100, DR-4/6200 series, so rebooting 20 failures will take about 15 min or so)

First, try pinhole reset and if the unit continues to reboot, wait about 15 min or so.

47 Video Recorder Q. What is the latest firmware? 2015-07-06
A.

You can get the latest firmware from http://www.idisglobal.com/support/csdownload.

Please ask to techsupport@idisglobal.com if the release note of firmware is needed.

 
46 Video Recorder Q. Which NVR models are compatible with DA-ES1104(IDIS storage)? 2015-07-06
A.

All NVR models that have an eSATA port are compatible with DA-ES1104.

 
45 Video Recorder Q. Where can I check HDD compatibility of an NVR? 2015-07-06
A.

The HDD compatibility information is not opened to the public online site.

Please ask to techsupport@idisglobal.com with your NVR model name if you need the HDD compatibility of your NVR.

44 Video Recorder Q. Can the NVR support RAID? 2015-07-06
A.

DR-4200 and DR-6200 series NVRs support the RAID 1 for redundant data protection.  In addition, DA-ES1104 (IDIS eSATA Storage) can be connected to the NVR for extending the recording storage capability.

43 Video Recorder Q. Are user permissions available on the NVR? 2015-07-06
A.

The NVR access can be protected by various authority levels; the user can add various user levels, and change them different accessing authorities. 256 users and 64 groups can be registered with various authority levels.

 

Please refer to manuals at Download Center of www.idisglobal.com.

 

NVR DR-2/4/6000 series manual: Part 3 - Configuration > User

 

On the NVR, go to Settings > System > User

 
42 Video Recorder Q. How to adjust bandwidth throughput on an NVR 2015-07-06
A.

Go to Settings > Network > General

 

41 Video Recorder Q. How to adjust an IP camera's streaming bit rate or frame rate using NVR 2015-07-06
A.

Please refer to manuals at Download Center of www.idisglobal.com

NVR DR-2/4/6000 series manual: Part 3 - Configuration > Stream

Go to Settings > Stream

The Bitrate varies depending on ips and resolution.

40 Video Recorder Q. FEN configuration guide for NVR 2015-07-06
A.

Please refer to manuals at Download Center of www.idisglobal.com

NVR DR-2/4/600 series manual: Part 3 - Configuration > FEN

The content for FEN configuration in any IDIS NVR manual is applied for all the IDIS NVR series.

 
39 Video Recorder Q. How to enable UPnP on NVR 2015-07-06
A.

Go to Settings > Network > Use UPnP


38 Video Recorder Q. How to add ONVIF compliant cameras to NVR 2015-07-06
A.

Go to Camera Registration > Scan > Third Party Scan