FAQ

TOTAL 143 COUNT
113 Camera Q. List of cameras supporting MAT(Motion Adaptive Transmission) 2017-07-04
A.
MAT(Motion Adaptive Transmission) is available in DirectIP mode.
Here is a list of IDIS cameras supporting MAT.

Dome Type
DC-D3233X: v1.2.0 or higher
DC-D3233WRX: v1.2.0 or higher
DC-D3233RX: v1.2.0 or higher
DC-D3233HRX: v1.2.0 or higher

DC-D3212X: v1.2.0 or higher
DC-D3212RX: v1.2.0 or higher

Bullet Type
DC-T3533HRX: v1.1.0 or higher
DC-T3243HRX: v1.2.0 or higher
DC-T3233HRX: v1.2.0 or higher

DC-T1833WHR: v1.2.0 or higher
DC-E3212WRX: v1.2.0 or higher

Box Type
DC-B3303X: v1.2.1 or higher
DC-B1803: v1.5.1 or higher

Other cameras with H.264 codec do not support MAT feature.
112 Software Q. Which SQLite version is compatible with IDIS Solution Suite? 2017-07-03
A.

SQLite has been used in ISS and the latest SQLite version compatible with ISS is 3.7.7.1.

 

ISS has DB files instead of DBMS files. So, ISS DB cannot be directly accessed by SQL commands and GDK, an IDIS Open Source Software, should be used to access the ISS DB. 

 

111 Software Q. Is it possible to playback a HDD from a NVR in your PC 2017-06-27
A.

With iHDP feature, it's possible to playback recorded data in a HDD that had been used in a NVR. 

Please refer to the attachment.

110 Software Q. Quick Control in IDIS Center 2017-06-23
A.
1. Quick Zoom
a. Ctrl + L-Button Drag Rectangle (on Original Image) : Dynamic Zoom
b. Ctrl + L-Button Drag : Panning Zoom-In Image
c. Ctrl + M-Button Down : Reset (Original Image)
d. Ctrl + Wheel Scroll : Zoom-In / Out (Step)
2.  Quick Dewarp
a. Ctrl + L-Button Drag Rectangle (on Original Image) : Dynamic PT(Fov.)
b. Ctrl + M-Button Down : Reset (Original Image)
c. Ctrl + Wheel Scroll : Fov-In / Out (Step)
d. Ctrl + R-Button Drag (Up<->Down) : Fov-In / Out
3.  Quick PTZ (IDIS Camera Rubber Band)
a. Ctrl + L-Button Drag : Rubber Band
b. Ctrl + R-Button Drag : Zoom-In / Out
c. Ctrl + Wheel Scroll : Zoom-In / Out (Step)
d. Ctrl + Shift + Click : Sling Shot

Quick Control is available in v4.2.0 or higher version. 
    109 Software Q. How to change IDIS Solution Suite software license method from online to offline ? 2017-06-22
    A.

    Here are simple steps to change licensing method to offline from online.

     

    - Go to Start > IDIS Solution Suite > License Tool.

    - Run License Tool.

    - Click Update as the image below shows.

     

    - Select "OFFLINE" and proceed the rest of the steps as you authenticate the license via online licensing method. 



     

     

    108 Software Q. What is the procedure to activate license for IDIS Solution suite ? 2017-06-22
    A.

    A license for IDIS Solution Suite is activated via either offline or online method.

    Please have a look at the attachment for further steps.

     

    107 Accessory Q. NVRs and Software compatible with DV-1104, a video analytics box. 2017-06-19
    A.

    DirectIP NVRs

    - DR-2300 series: v3.0.0 or higher

    - DR-4300 series: v3.1.0 or higher

    - DR-6300 series: v3.1.0 or higher

    - DR-8300 series: v3.1.0 or higher

     

    Software

    - IDIS Center: v4.1.0

    - IDIS Solution Suite will support DV-1104 in a future version.

     

    106 Camera Q. Initial action to pink or purple image issue in a camera 2017-06-19
    A.

    Please check if IR cut filter work.

     

    On IR cut filter switching, you will be able to hear a clicking sound from a camera. 

    There are two ways to hear the sound of IR cut filter switching, one is to reboot a camera and the other is to switch the filter manually on a setup page of a camera.

     

    As a camera boots up, it switches IR cut filter and you can hear a clicking sound. 

     

    Or, go to Remote Setup page of a camera and change IR Cut Filter option to "Daytime Mode" so that the camera can switch the filter manually.



    If you do not hear a clicking sound from a camera when you expect to hear the sound, it would be likely to be a hardware issue, please contact the distributor from who you bought the camera or IDIS Technical Support team.

    105 Software Q. What video codecs does IDIS Solution Suite support ? 2017-06-19
    A.

    The video codecs IDIS Solution Suite supports are listed below

    - H.264

    - H.265

    - MPEG4

    - MJPEG (Data per MJPEG image is relatively huge and likely to cause fps dropping, broken images, or slow decoding depending on PC specification at an IDIS Solution Suite Client end.) 

    - MxPEG (Mobotix cameras exclusive)

    104 Software Q. What should I do if I find critical errors while in using IDIS Solution Suite ? 2017-06-13
    A.

    IDIS Solution Suite has a utility to export log and setup files.

    The path below is to get to the utility, Problem Reporter.

    - File Start > Program > IDIS Solution Suite > Utility > Problem Reporter

     

    Set a duration of time when a problem is thought to be occurred.

    Click "Okay" to save logs and setup files in a Zip file with a name like "crashdump_20170613_103808"

     

     

     

    Or you can even set the utility to extract the files periodically for a better maintenance.

     

     

    Once you get a file from Problem Reporter, please report an issue to distributor from which you bought IDIS products or IDIS Technical Support team(techsupport@idisglobal.com)