FAQ

TOTAL 157 COUNT
82 Software Q. How many channels does an IDIS fisheye camera consumes when it connected to ISS? A fisheye camera consumes 2 to 4 channels in NVR. Is it same on ISS? 2015-12-27
A.

In ISS, fisheye camera is treated the same as other camera, so it only consumes 1 channel.

81 Software Q. What does it mean when VW Agent shows “Connection failed Agent key is incorrect” and not able to connect with Video Wall Server? 2015-12-27
A.
The error message occurs when the agent information does not match to the registerd agent information on VW Service. It can occur when VW Agent is uninstalled / installed without unregistration from VW Service.
Unregister and re-register to solve the problem. If the problem persists after unregister, uninstalling and re-installing of VW Agent may be required.
80 Software Q. How to check if Failover services were operated or operating? 2015-12-27
A.

Other failover services (Fed., Mon., VW) status can be checked from Status menu of ISS Setup.

79 Software Q. What is the Segment list displayed in playback? 2015-12-27
A.

Segment occurs when the recording time is changed and more than one video recordings happened in the same time invertal. To avoid the loss of video, it creates segments to store all the data.

78 Software Q. How does ‘Load Balancing’ work when it is set to ‘Use’ while only 1 streaming service is running? 2015-12-27
A.

Load balancing only works when there are more than 2 streaming services are available.

77 Software Q. What is the maximum file size of a clip-copy made from IDIS Center? 2015-12-27
A.

It can create a clip-copy up to 64GB with multiple files, 4GB per file.

76 Software Q. What are the main functions of ISS Admin service? 2015-07-07
A.

ISS Admin service provides the following services:

 

  • License authentication
    • ISS Admin service authenticates licenses: Recording ch license, (Live) Streaming server/ch license.

    • check current license information using ISS Service Manager on the server running from the Admin service or use WibuKey Tester program on each server.

    • add License certificate using ISS Service Manager on the server running from the Admin service.

  • Directory service of these services/devices/users,
    for example

    • connection information to services, like External IP address/port information

    • login information to the registered IP devices

  • Management service of services/devices/users

    • registration of services/devices/users

    • service database management (backup/import)

    • configuration of services,
      for example,

      • storage setting/preparation of Recording services

      • recording schedule of IP cameras

      • event handling,

        • event act schedule, and target user

        • when to send out an email notification upon a specific event

        • configure Live Popup for a specific event

    • updating firmware of devices

    • set up users and groups

      • create/manage users and groups

      • grant different levels of access privileges to different user groups

      • grant access to certain IP cameras for a specific user group

      • create layout, sequence, map, etc
75 Video Recorder Q. Where is the recording storage and network bandwidth estimator for each NVR? 2015-07-07
A.

 

Please refer to the following site and user guide.

Site: http://www.idisglobal.com/support/bandwidth

 

User guide: T2. Network_bandwidth_and_storage_estimator document

 

You can estimate the HDD storage capacity and network bandwidth by adjusting the stream parameters of each camera after selecting the NVR and camera.

Please download the guiding document for our recording storage and network bandwidth estimator.

74 Video Recorder Q. How to update an NVR’s firmware? 2015-07-07
73 Accessory Q. What are the RAID mode supported by DA-ES1104? 2015-07-06
A.

0: Striping without mirroring or parity

1 + 0: Striped set from a series of mirrored drives

5: Block-level striping with distributed parity

 

Please refer to the http://en.wikipedia.org/wiki/RAID site for detail information.

 

72 Accessory Q. What is the recommended SFP module for fiber optic communication between DirecIP products? 2015-07-06
A.

1. Recommended SFP module

-    Finisar, FTLF1318P3BTL, SFP 1.25G LX / Single Mode 1310nm 10km LC with DDM

-    Finisar, FTLF8519P3BNL, SFP 2.125G SX / Multi-Mode 850nm 500m LC with DDM

 

2. Compatible SFP module

-    Fottu, APS31123CDL20, SFP 1.25G LX / Single Mode 1310nm 20km LC with DDM

-    Fottu, APS85123CDL05, SFP 1.25G SX / Multi Mode 850nm 550m LC with DDM

-    Fottu, APSB35123CDL20, SFP 1.25G LX / Single Mode 1310nm (Tx) 20km LC with DDM Bi-Di Transceiver

-    Fottu, APSB53123CDL20, SFP 1.25G LX / Single Mode 1550nm (Tx) 20km LC with DDM Bi-Di Transceiver

 
71 Software Q. How many Backup ch license does each device consume? 2015-07-06
A.
  • 1ch license for 1 IP camera

  • 1ch license for 1, 1ch IP video encoder

  • 1~4ch licenses for one 4ch IP video encoder, depending on how many analog cameras are using the service[1]

  • 1~16ch licenses for 1 4/8/16ch IP video encoder, depending on how many analog cameras are using the service

 


[1] Note that this is different from Recording ch license

 
70 Software Q. How many (Live) Streaming ch license does each device consume? 2015-07-06
A.
  • 1ch license for 1 IP camera

  • 1ch license for 1 1ch IP video encoder

  • 4ch licenses for 1 4ch IP video encoder, regardless of how many analog cameras are using the service

  • 1ch license for 1/4/8/16ch DVR/NVR

69 Software Q. How many Wibu keys can I plug in one server? 2015-07-06
A.

You can plug in up to 8 Wibu keys.

68 Software Q. Where do I plug in Wibu key? 2015-07-06
A.

Depending on the type of license, you need to provide it to the corresponding server running its corresponding service[1]. For example, Recording ch or (Live) Streaming ch/server licenses have to be provided to the server running ISS Admin service. For Backup ch license, you need to provide it to each Backup server.

There are 3 different groups of licenses available for ISS v1.7.0.

  • Admin group

    • Recording ch license

    • (Live) Streaming ch license

    • (Live) Streaming server license

  • Backup group

    • Backup ch license

  • Federation group

    • Federation[1] ch license

 

 

 


 

[1] Typically, you will be plugging the Wibu key license to the server running the corresponding service.