FAQ

TOTAL 145 COUNT
145 General Q. How can I change protocol in DirectIP 2.0 mode ? 2019-11-08
A.

The existing DirectIP 1.0 protocol has two modes, DirectIP mode and IDIS mode. You have to reboot the camera to change each mode.
DirectIP 2.0 protocol is a unified form of two modes. Without rebooting, the protocol can take advantage of all the advantages of DirectIP mode and IDIS mode.

In DirectIP 2.0, a camera boots up as a DHCP client looking for a DHCP server for about 40 seconds. Once no DHCP server is found, it starts to have a link local IP address.

 

144 Video Recorder Q. Do NVRs support IPv6? 2019-11-08
A.

You can use WAN as IPv6 from the version of NVR below. (As of March 2019)
 IPv6 becomes available by selecting IPv6 in 'Settings-Network-WAN'.
 * IPv6 can be used only in the WAN used for remote access and cannot be set in VIN (Video IN) to register the camera.

 

- IPv6 supporting NVR models

   DR-1304P, DR-1308P, DR-2304P, DR-2308P, DR-4316PS, DR-6216PS, DR-6332PS, DR-8364

 

- Firmware version 

   v6.1.0 or higher

 

143 Camera Q. Is it possible to connect DirectIP 2.0 protocol cameras to DR-2100/4100/6100 which only supports DirectIP 1.0 protocol? 2019-11-08
A.

Possible. The way to register them to the NVRs is the same as registering a camera in DirectIP 1.0 protocol.

142 Camera Q. What is Auto Tracking and which camera models support the feature ? 2018-09-06
A.
Auto Tracking is a feature tracing movements made by objects such as human or vehicles.
Without manual control by a human, a camera automatically finds movements using PTZ. 
The feature is mostly used for restricted area where movement is rarely expected. 



Supporting camera models
- DC-S3283WHX
- DC-S3283FX
- DC-S3583HRX
- DC-S3883HRX
 


141 Camera Q. How to make a audio connection to IDIS cameras 2018-09-06
A.

How to make a audio connection to IDIS cameras


H.265 supporting camera models

rtsp://"IP address: Port number"/media/trackID=90

For example, rtsp://10.0.123.456:554/media/trackID=90

 

H.264 supporting camera models

rtsp://"IP address:Port number"/trackID="maximum number stream+1"

For example, a camera can have 3 streams "trackID" is 3, and the URL will be rtsp://10.0.123.456:554/trackID=4.


140 Software Q. What are the QR codes in NVRs for? 2018-09-06
A.

QR codes in IDIS NVRs save time to type in an IP address or a FEN name of an IDIS NVR, when registering the NVR to IDIS Mobile.

 

- In IDIS Mobile, when registering a site, click QA icon on the right bottom.

 

- Camera is going to run to capture a QR code.

- Capture a QR code in an IDIS NVR.

- Either IP address or FEN name of the NVR will be filled out in IDIS mobile already, and give a name for the NVR and a right password to finish the registration.

 

Simple registration using QR codes is available for registrations with both FEN and IP address.


 

 

 

139 Camera Q. What to check if IR LEDs don't look working. 2018-09-06
A.
1) Turn off all the lights around a camera
- Check if the camera changes into Night Mode. 

2) Check settings of a camera
- Related settings are in Day&Night tab in Camera menu under Video in Remote Setup.
- Check if B&W mode is set either On or Off and not switching.
- Check if B&W mode switching schedule is configured correctly.
- Check if Switching Level is set as desired.
138 Accessory Q. How to do Factory reset network keyboards ? 2018-07-30
A.

With IDIS Discovery

Run IDIS Discovery which is our device scanning utility.

Click a network keyboard and click Factory reset as the below image shows.

 


 

 

 

Reset button

Press and hold Reset button on the bottom panel for about 3 second. 

The network keyboard will automatically reboot. 


 

137 Accessory Q. PoE output capacity of DA-LP1101T/R 2018-07-30
A.

DA-LP1101T/R has Long Reach PoE function and PoE output capacity becomes different when the function is enabled or when it is not.

 

In use of Long Reach PoE function


Please be aware that bandwidth of DA-LP1101R/T is decreased to 10/100Mbps in use of Long Reach PoE function.

 

 

Not in use of Long Reach PoE function

*The value may change depending on the power, cable and PoE device you use.

 

 

This specification is included in the manual page 6 to 7.


 

136 Video Recorder Q. Recorders don't have power switch. Is there anyway to turn off the recorders ? 2018-07-17
A.

Only way to turn off/on the recorders is to plug in/out power cable. 

The recorders don't have power switch or a UI on their software to power off. This is to remove a possibility that users accidentally press power switch off or click a power off button, resulting in a recording service halt.