FAQ

TOTAL 154 COUNT
49 Software Q. Default port information used in IDIS Solution Suite 2015-07-06
A.

Federation service: 11000

Admin service: 11001

Recording service: 11002

Streaming service: 11003

Monitoring service: 11004

Backup service: 11005

Video Wall service: 11006

Video Analytic service: 11007

Upgrade service: 10011

Video Wall agent service: 12000

 
48 Video Recorder Q. DirectIP NVRs with Dual FW copies in the NAND Flash memory and how it works 2015-07-06
A.

DirectIP NVR keeps two copies of FW and NVR setup(configuration) images on its NAND memory. Usually, its first copy is used for normal operation.

Once in a while, NAND Flash Memory may fail, causing the unit to fail to boot up properly to load the Linux/NVR apps. When a DirectIP NVR detects 20 consecutive booting failures, it switches its active partition to the second copy to load the FW/setup properly. (It takes about 45sec for a full booting for DR-4/6100, DR-4/6200 series, so rebooting 20 failures will take about 15 min or so)

First, try pinhole reset and if the unit continues to reboot, wait about 15 min or so.

47 Video Recorder Q. What is the latest firmware? 2015-07-06
A.

You can get the latest firmware from http://www.idisglobal.com/support/csdownload.

Please ask to techsupport@idisglobal.com if the release note of firmware is needed.

 
46 Video Recorder Q. Which NVR models are compatible with DA-ES1104(IDIS storage)? 2015-07-06
A.

All NVR models that have an eSATA port are compatible with DA-ES1104.

 
45 Video Recorder Q. Where can I check HDD compatibility of an NVR? 2015-07-06
A.

The HDD compatibility information is not opened to the public online site.

Please ask to techsupport@idisglobal.com with your NVR model name if you need the HDD compatibility of your NVR.

44 Video Recorder Q. Can the NVR support RAID? 2015-07-06
A.

DR-4200 and DR-6200 series NVRs support the RAID 1 for redundant data protection.  In addition, DA-ES1104 (IDIS eSATA Storage) can be connected to the NVR for extending the recording storage capability.

43 Video Recorder Q. Are user permissions available on the NVR? 2015-07-06
A.

The NVR access can be protected by various authority levels; the user can add various user levels, and change them different accessing authorities. 256 users and 64 groups can be registered with various authority levels.

 

Please refer to manuals at Download Center of www.idisglobal.com.

 

NVR DR-2/4/6000 series manual: Part 3 - Configuration > User

 

On the NVR, go to Settings > System > User

 
42 Video Recorder Q. How to adjust bandwidth throughput on an NVR 2015-07-06
A.

Go to Settings > Network > General

 

41 Video Recorder Q. How to adjust an IP camera's streaming bit rate or frame rate using NVR 2015-07-06
A.

Please refer to manuals at Download Center of www.idisglobal.com

NVR DR-2/4/6000 series manual: Part 3 - Configuration > Stream

Go to Settings > Stream

The Bitrate varies depending on ips and resolution.

40 Video Recorder Q. FEN configuration guide for NVR 2015-07-06
A.

Please refer to manuals at Download Center of www.idisglobal.com

NVR DR-2/4/600 series manual: Part 3 - Configuration > FEN

The content for FEN configuration in any IDIS NVR manual is applied for all the IDIS NVR series.

 
39 Video Recorder Q. How to enable UPnP on NVR 2015-07-06
A.

Go to Settings > Network > Use UPnP


38 Video Recorder Q. How to add ONVIF compliant cameras to NVR 2015-07-06
A.

Go to Camera Registration > Scan > Third Party Scan

 

 
37 Camera Q. How to view IP cameras using a mobile phone 2015-07-06
A.

IDIS is providing various applications to support each type of mobile phone.
There are mobile apps for iPhone, android and window phone.
Apps can be found by “idis mobile” as a searching string.
IDIS Mobile supports many features of live, play, alarm control, etc.

 

 
36 Camera Q. How to apply privacy masks on an IP camera 2015-07-06
A.

Privacy masks is a feature that masking some area where the user doesn’t want to show.
The masked area will not be shown in either live mode or playback. These areas don’t contain any image data. Only black boxes can be seen on the screen.
Up to 16 areas for privacy masking can be set on the image.

35 Camera Q. How to upgrade IP camera's firmware 2015-07-06
A.

The firmware files are different from each type of camera.
You have to prepare a firmware file(.rui) that is suitable for the camera.

1) From DirectIP NVR
In Setup > Camera > Upgrade, you can upgrade cameras directly from NVR.
Firmware files should be stored in the USB memory stick which will be connected to the NVR.

2) From IDIS Discovery
To upgrade the camera from IDIS Discovery, both PC and Camera must be in the same subnet. Verify the IP address first before trying to upgrade.
The menu for the upgrade can be found from the Management in the top menu bar.