IDIS Ultimate Warranty

The IDIS Ultimate Warranty consists of the standard and extended warranty.

Standard Warranty

IDIS warrants its products to be free from defects in materials and workmanship
under normal use and service for the period described below.

Product Category Free Standard Warranty Free Extended Warranty Additional Cost Extended Warranty
Recorder H.265 DirectIPTM NVRs,
DirectCX Multi-Format TVRs
5 years + 3 months N/A
※ Exceptions
 : Consumables Such as
 HDD, FAN, Adaptor, etc.
3 years + 3 months N/A N/A
All Other Recorders 3 years + 3 months N/A
Camera IP Cameras 3 years + 3 months N/A
Thermal Camera 3 years + 3 months N/A N/A
※ Exceptions
 : Thermal Imaging Sensor
1 years N/A N/A
All Other Cameras 3 years + 3 months N/A
All Other Products All Excluding the Above
Mentioned
3 years + 3 months N/A N/A
Free Extended Warranty Up to Two Years

The free extended warranty – which covers H.265 DirectIP NVRs, DirectCX multi-format TVRs, and all IP cameras – prolongs the standard warranty period of two years. In order to receive the free extended warranty, contact your integrator, distribution partner, or local IDIS office to apply for the additional two-year warranty and get approval from the above mentioned. This free extended warranty is not valid for secondary purchasers.

Exceptions :
• Recorders : HDD, FAN, Adaptor, etc.
• Cameras : Moving Parts in Cameras (pan/tilt motors, lens motors, irises,etc.)

IDIS Shall Have No Obligation Under This Limited Warranty or Otherwise If :

• The warranty period has expired.

• The product is installed outside of the stated operating parameters, is altered, or is improperly serviced or repaired by anyone other than IDIS/IDIS’s Authorized Service Center.

• Damage is caused by outside natural occurrences, such as lightning, power surges, fire, floods, acts of nature, etc.

• Defects resulting from unauthorized modification, misuse, vandalism, alterations of serial numbers, other causes unrelated to defective materials or workmanship, and/or failures related to batteries of any type used in connection with the products sold hereunder occur.

• There is external product damage, including field damage and return processes.

Additional Cost Extended Warranty Up to Two Years

Any other recorders and cameras – excluding H.265 DirectIP NVRs, DirectCX multi-format TVRs, and all IP cameras – are not valid to receive the two years free extended warranty. With respect to extending the warranty, you need to purchase the extended warranty by paying 10% of the product price (i.e. 5% annually up to two extended years).

Applicable Products List

The free extended warranty applies to the products listed below.

• New product lists about H.265 DirectIP NVRs and DirectCX multi-format TVRs will be updated based on the product launch schedule.

Warranty Procedure

STEP 1 – Register the RMA @ Partner Portal

1.1 Go To IDIS Partner Page >> http://partner.idisglobal.com/
1.2 Go To [Warranty & RMA > RMA/DOA]

1.3 Click [Request RMA] or [Request DOA] on the left side menu and fill out the form.

1.4 Click [Write] button on the bottom to save and register the RMA.

STEP 2 – Return the defectives to IDIS

2.1 When the requested RMA is confirmed by IDIS team, customer will receive an email with confirmed RMA No.
- RMA : IR-xxxx (4-digit number)
- DOA : ID-xxxx (4-digit number)

2.2 Packaging the product to be repaired
- Customers are responsible for protecting the returned products by ensuring they are packaged and shipped appropriately.
- The RMA number must be clearly visible on the outside of all returned package.

2.3 Return the defectives to designated site.
- IDIS Head Quarter
> Mr. Dongkeun Oh
> 8-10, Techno3-ro, Yuseong-gu Daejeon, KOREA
> E-Mail : dongkeun5@idis.co.kr
> Tel : +82-42-930-9791

- Authorized Service Center (European Brand Partners)
> IDIS European Service Center. BV. > De Slof 9, 5107 RH Dongen, The Netherlands > Email: europe@service.idisglobal.com
> Tel : +31 162 387247

STEP 3 – Check the RMA status @ Partner Portal

3.1 Go To IDIS Partner Page >> http://partner.idisglobal.com/
3.2 Go To [Warranty & RMA > RMA/DOA]
3.3 Click [My Tickets] and see the [Status] column.

* Definition of the Status

Status Description
Unchecked Customer register the RMA on the partner portal.
But, IDIS doesn't confirm the RMA yet.
Accepted IDIS confirmed the RMA request.
Customer needs to return the defectives to designated site.
On-delivery Customer sent the defectives to designated site.
But, IDIS doesn't receive the defectives yet.
Stand by IDIS received the defectives.
Under-repair Defectives are under-repair.
Repaired Defectives are repaired completely.
Customer needs to check the report and confirm the service charge.

#Step 1. Click [No] on the [Confirm] column to check the Service Report.
> Customers can see the service details and charge.
#Step 2. Click [Agree] button to confirm the Service Report.
* If customer doesn’t agree the result or service charge, click [Disagree] button for further discussion.

Close Call Customer confirmed RMA report and service charge.
And IDIS sent the repaired unit to the customer.

Contact Point

Head Office (Factory)

8-10, Techno3-ro, Yuseong-gu Daejeon, KOREA
Customer Service Team
Email : cs@idis.co.kr
Tel : +82-42-930-9790~7
Main Contact Person
Mr. Dongkeun Oh
Email : dongkeun5@idis.co.kr
Tel : +82-42-930-9791
Sub Contact Person
Mr. John Kim
Email : johnkim@idis.co.kr
Tel : +82-31-723-5183

IDIS European Service Center

De Slof 9, 5107 RH Dongen, The Netherlands
Service Team
Email : europe@service.idisglobal.com
Tel : +31 (0)162 387 247
Sub Contact
Mr. Dongkeun Oh
Email : dongkeun5@idis.co.kr
Tel : +82-42-930-9791