FAQ

If you want to display the IP addresses of the cameras, click 'Title' once to interchange MAC to IP at the Camera Registration list.

1. Video Loss: An event that occurs when no image is input(live video session disconnected) because of the camera, network, system, etc.
2. Recording Fail: An event that occurs when the recording cannot proceed(recording stream not received and recorded) because of the camera, network, system. etc.
3. Check Recording: An event occurs when the system has been scheduled to record normally but the recording does not take place during scheduled intervals. (Unconditionally occurs regardless of schedule or event)

4 and 5 megapixel cameras are not automatically recognized when connected to a TVI recorder, so you must manually select the mode in the camera settings. 
Each odd and even channel are grouped(1 ∙ 2, 3 ∙ 4, 5 ∙ 6, ..., 15, 16 channels work in pairs respectively), and when one channel is selected, the other channel in a group is deactivated.

As a result, half of the maximum channels in a TVI recorder in live view and playback are used. 
In the case of high-resolution analog cameras, a 16 channel TVI recorder uses 8 channels only, for 8 port TVI recorder uses up to  4 channels.

Please refer to the below table. This table is from the Installation Guide.

For reference, the LED draws its signal from 'SATA / RAID controller', not HDD S.M.A.R.T. information.

The DR-2100 / 2200/4100/4200/6100/6200 series can reduce the number of channels that can be registered when a high-resolution camera is registered.
However, later models, DR-2300 / 4300/6300 series can register as many channels as they can.

Auto Deletion: You can automatically delete all recorded data after a certain period of time. The recorded data is automatically deleted every day at midnight, It will also be deleted if you change the automatic delete setting.

Limit Time-Lapse Recording: Among the recorded data that has passed the set days, only the data recorded by the Time-Lapse Recording is automatically deleted.

You can do remote control through IDIS Center after registering HE-1101 from the NVR models below. (As of March 2019)
If you execute 'Remote Control' by right-clicking the screen of HE-1101 on IDIS Center, you can operate the device connected to HE-1101.

DR-2304P / 6.1.0 or higher
DR-2308P / 6.1.0 or higher
DR-4316PS / 6.1.0 or higher
DR-6216PS / 6.1.0 or higher
DR-6332PS / 6.1.0 or higher
DR-8364 / 6.1.0 or higher

From the version of NVR below, if the password is wrong during remote access, logs of failed log-ins will be saved. (As of March 2019)
The logs are in 'Menu> System> General> Show System Log ...'.
The attempted ID and IPAddress are saved.

DR-1304P / 6.1.0 or higher
DR-1308P / 6.1.0 or higher
DR-2304P / 6.1.0 or higher
DR-2308P / 6.1.0 or higher
DR-2316P / 6.1.0 or higher
DR-6216 / 6.1.0 or higher
DR-6332P / 6.1.0 or higher
DR-8364 / 6.1.0 or higher

You can use WAN as IPv6 from the version of NVR below. (As of July 2020)
 The setting is available by selecting IPv6 in 'Settings-Network-WAN'.
 * IPv6 can be used only in the WAN used for remote access and cannot be set in VIN (Video IN) to register the camera.

DR-13xxP / 6.1.0 or higher
DR-22xxP / 6.1.0 or higher
DR-23xxP / 6.1.0 or higher
DR-24xxP / 6.1.0 or higher
DR-42xxP / 6.1.0 or higher
DR-43xxP(S) / 6.1.0 or higher
DR-62xxP(S) / 6.1.0 or higher
DR-63xxP(S)-(S)(A) / 6.1.0 or higher
DR-84xx(D) / 6.1.0 or higher
DR-8364D / 6.1.0 or higher

From the version of the recorder model below, the user password can be set up to 16 digits.
It will be applied to the models that will be added in the future.

TDR411 / 1.7.0 or higher
HR-1204 / 1.0.0 or higher
HR-1208 / 1.0.0 or higher

Here are specs for DR-2304P if you need to know the following technical specifications of DR-2304P mainboard for your Project bidding : 
 
• Type of processor 
• Type of Memory flash
 
A : specification of DR-2304P
 
-  Model : DR-2304P 
 - Type of processor : 
   + 2 Core in  1 SoC
   + ARM Cortex A17 quad-core@maximum 1.4 GHz 
   + ARM Cortex A7 single-core@maximum 900 MHz 
 
- Type of Memory flash
   + NAND FLASH 2Gb
 
- Type of Memory DDR
   + DDR3 2GB

The only way to turn off/on the recorders is to plug in/out the power cable. 

The recorders do not have power switch or a UI on their software to turn off the power. This is to remove a possibility that users accidentally press power switch off or click a power off button, resulting in a recording service halt.

A Password is created and encrypted so we cannot tell you what the password was.

We strongly recommend you to either configure SMTP to get verification code or keep User Password Reset File in a USB stick when creating a new password from the initial login.

"Find PW" feature is described in detail in the manuals of DR-8300, 6300, 4300 and 2300 series.

A DR-8364 series NVR has video input ports which consists of two SFP ports and three RJ45 ports.

To prevent too much load on one RJ45 port, please distribute channels onto switches and connect each switch to each different RJ45 port as the image below shows.

Be aware of that connecting more than one RJ45 port to a same switch can create packet loop, so please separate links from each port. 

Please refer to the table below.