282 | Video Recorder | Q. Response of OSD button is too slow in 5MP 12.5fps of TVI camera | 2022-11-10 |
A.
A. The ADC key value entered by OSD button is read by VD Sync. In addition, to prevent malfunction due to noise, it is operated when the input value is maintained at least 2 frames. Thus, 12.5fps has a long interval VD Sync so, it works relateively slowly,
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281 | General | Q. Why does the trouble shooting report have different capacity ? | 2022-11-10 |
A.
A. The debug information is extracted based on the time of extraction. After first export, based on the existing file, only the new debug is extracted.
Therefore, if there is no new information, it will have same size. On the contrary, if there is new, it extract new information only. |
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280 | Software | Q. What is Device Low Bandwidth Communication on ISS ? | 2022-11-10 |
A.
A. It is used for seamless communication even in low bandwith network. However,, if "Device Low Bandwidth Communication" is enabled, it is not effective in the normal network because it trys handshake communication between the device and client.
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279 | Accessory | Q. Does DV-1304(-A) AI BOX support Onvif IP camera ? | 2022-11-10 |
A.
A. No. DV-1304(-A) has compatible with only IDIS Camera, not Onvif Camera. |
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278 | Software | Q. The security level of Intelligent TLS on IDIS Solution Suite | 2022-11-10 |
A.
A. Intelligent TLS is a level similar to TLS Very High level (Exclude Multimedia SSL). |
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277 | Software | Q. ISS license registration modes and how they work | 2022-11-09 |
A.
A. 1. Online Mode : Initial access to the License Server once, then no need to connect it. After Verificatioin the License Key, internet is not required.
2. Offline Mode : Input the key without Internet.
3. Cloud Mode : It has to keep opening internet access, because Admin service keeps connection to the license server every day. limited time is 24 hours. If the network is disconnected and flows without recover it, ISS services goes out (Status : Demo Expired) if the ISS service restarts. |
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276 | Camera | Q. How to do factory reset of DC-T4516WRX-A without INIT program | 2022-11-09 |
A.
A. Please refer to the image. Other bullet camera also has factory reset button inside.
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275 | Accessory | Q. How many setup pages I have to go through to use a network keyboard on IDIS Solution Suite? | 2022-11-09 |
A.
A. In general set up should be done on 3 sides to use a network keyboard. 1. Keyboard local side: Register server |
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274 | General | Q. What is CGNAT and how would this impact on FEN service ? | 2022-11-09 |
A.
A. CGNAT means Carrier-grade NAT and this is used a solution for IP address exhaustion. Lots of Internet Service Providers(ISP) implementing this device in there network infrastructure. |
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273 | General | Q. What is the FEN relay Server ? | 2022-11-08 |
A.
A. FEN relay server is a server that relays data from IDIS device to client software. This often can overcome a limitation caused by complex network infrastructure. However, additional configuration and decision have to made by customers. |
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272 | Software | Q. Characters and Menus are too small to read when launching IDIS Client on 4K monitor | 2022-11-08 |
A.
A, Go to Menu > Preference > System Untick "Disabled display scaling on high DPI settings". |
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271 | Software | Q. Recorder Storage Information in IDIS Center | 2022-11-08 |
A.
A. Go to Menu > View > Recorder Storage Monitor. In that menu, all storages connected to recorders will be displayed. |
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270 | Camera | Q. How to use IDLA analysis when using HD-TVI cameras | 2022-11-08 |
A.
A. Use IDIS HDMI Encoder such as HE-1101 and DP-HE1201.
ISS(IDLA analysis) - HDMI Encoder - Analog Recorder - HD-TVI camera. Register HDMI encoder on ISS and then select it in the VA service > IDLA. |
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269 | Software | Q. The limitation of ISS Client Log-in List | 2022-11-08 |
A.
A. There is no specific limitation numbers of Log-in List. |
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268 | Software | Q. The protocol that ISS supports | 2022-11-08 |
A.
A. IPv4, IPv6, RTP/RTSP/TCP, RTP/RTSP/HTTP/TCP, RTP/UDP RTSP/TCP, HTTP, HTTPS, SMTP, FEN, mDNS |