FAQ

TOTAL 155 COUNT
155 Software Q. I have separated the tabs of ISS and placed it all over the screen, so it is difficult to close the tabs. Is there an easy way to close or relocate? 2020-09-23
A.

You can use the 'Reset Floating Tab' feature. 
When you right-click on the top of the mainframe tab and click 'Reset Floating Tab' in the context menu, you can combine either all the tabs or one by one.

154 Software Q. There are many registered users in ISS, so I would like to manage them as Excel file. Can I print it out? 2020-09-23
A.

You can download an Excel file displaying user, group, and access authorities.
User information can be exported as XML extension file from ISS Settings-System Settings-Report.

153 Software Q. Is there a limit on the number of IDIS Solution Suite e-mail address registrations? 2020-06-22
A.

IDIS Solution Suite has no limit on the number of registered e-mail addresses.
However, e-mail recipients may be restricted depending on the mail server settings.
For example, if you store 100 e-mail recipients in IDIS Solution Suite, but the mail server limits the number of 30 e-mail recipients to be sent at one time, only 30 e-mails will be sent.

152 Software Q. There are so many services, devices and users registered in ISS that it is hard to find and set them individually. Is there any easy way to find the registered subject? 2020-06-10
A.

As of version 3.1.0, the auto search function has been added.
If you enter a search term in the search box which is located upper right side of the Service, Device, User tab of the ISS Setup window, the subject title corresponding to the search term is automatically completed.

 

<Service tab>

 

<Device tab>

 

<User tab>

151 Video Recorder Q. Can 5MP cameras connect to TR-4316(R)? 2020-06-08
A.

4 and 5 megapixel cameras are not automatically recognized when connected to a TVI recorder, so you must manually select the mode in the camera settings. 
Each odd and even channel are grouped(1 ∙ 2, 3 ∙ 4, 5 ∙ 6, ..., 15, 16 channels work in pairs respectively), and when one channel is selected, the other channel in a group is deactivated.

As a result, half of the maximum channels in a TVI recorder in live view and playback are used. 
In the case of high-resolution analog cameras, a 16 channel TVI recorder uses 8 channels only, for 8 port TVI recorder uses up to  4 channels.

150 General Q. Which IDIS Cameras are compatible with Milestone VMS? 2020-05-26
A.

IDIS Camera Compatibility list to Millstone VMS can be found on the web site of Millstone systems as the below images show.

 

Go to Milestone Systems website, and find 'Supported Devices.'

 

Click XProtect Corporate.

 

Type 'IDIS' and search.

149 Video Recorder Q. What does the LED on the front lesft side of the DR-8364 mean? 2020-05-20
A.

Please refer to the below table. This table is from the Installation Guide.

For reference, the LED draws its signal from 'SATA / RAID controller', not HDD S.M.A.R.T. information.

148 Software Q. I am trying to upgrade Windows OS (ex.7 to 10). What happens to the license of the installed ISS? 2020-05-20
A.

The ISS license can be used without problems. The ISS license is applied based on the hardware's mac or unique ID information.

147 Camera Q. Which cameras support DirectIP 2.0 Protocol? 2020-05-12
A.

 


The following camera models support ONVIF and RTSP of the H.265 codec. (As of March 2019)
If you have a lower version, you need to change the codec to H.264 or upgrade firmware.


DC-V3213XJ / 1.3.0 or higher
DC-S3283WHX / 1.1.0 or higher
DC-D3533HRX / 1.2.0 or higher
DC-D3233HRXL  / 1.2.0 or higher
DC-T3233HRXL  / 1.2.0 or higher
DC-D4212R / 1.2.0 or higher
DC-T3C33HRX  / 2.0.0 or higher
DC-T3533HRX / 1.3.0 or higher
DC-S3833HRX, DC-S3533HRX / 1.2.0 or higher
DC-Y3C14WRX  / 1.2.0 or higher
DC-D3233HRX, DC-D3233WRX / 1.5.0 or higher
DC-T3233HRX, DC-T3243HRX / 1.8.0 or higher
DC-E4212WR / 1.2.0 or higher

 

146 Video Recorder Q. Is the number of resolution and camera registration number are different for each NVR model? 2020-05-12
A.

The DR-2100 / 2200/4100/4200/6100/6200 series can reduce the number of channels that can be registered when a high-resolution camera is registered.
However, later models, DR-2300 / 4300/6300 series can register as many channels as they can.

145 Video Recorder Q. What is the difference between 'Auto deletion' and 'Limit Time-Lapse Recording' from NRV recording setup? 2020-05-12
A.

Auto Deletion: You can automatically delete all recorded data after a certain period of time. The recorded data is automatically deleted every day at midnight, It will also be deleted if you change the automatic delete setting.

Limit Time-Lapse Recording: Among the recorded data that has passed the set days, only the data recorded by the Time-Lapse Recording is automatically deleted.

144 General Q. What are the RTSP Address URL for each products? 2020-05-12
A.

[NVR / TVR(HD analog DVR)]

rtsp://user-id:password@<nvr-ip-address>:port/trackID=<camera-number>&streamID=<stream-number>

e.g) rtsp://admin:password@10.0.125.57:554/trackID=3&streamID=2

 

[Network Camera]

rtsp://ID:password@IP Address: RTSP Port/trackID='Stream number'

 

* Default RTSP Port:554

 

143 Video Recorder Q. Can NVR control HE-1101 while recording streaming from HE-1101? 2020-05-12
A.

You can do remote control through IDIS Center after registering HE-1101 from the NVR models below. (As of March 2019)
If you execute 'Remote Control' by right-clicking the screen of HE-1101 on IDIS Center, you can operate the device connected to HE-1101.

DR-2304P / 6.1.0 or higher
DR-2308P / 6.1.0 or higher
DR-4316PS / 6.1.0 or higher
DR-6216PS / 6.1.0 or higher
DR-6332PS / 6.1.0 or higher
DR-8364 / 6.1.0 or higher

142 Video Recorder Q. Can I know who is attempting to login to the NVR remotely? 2020-05-12
A.

From the version of NVR below, if the password is wrong during remote access, logs of failed log-ins will be saved. (As of March 2019)
The logs are in 'Menu> System> General> Show System Log ...'.
The attempted ID and IPAddress are saved.

DR-1304P / 6.1.0 or higher
DR-1308P / 6.1.0 or higher
DR-2304P / 6.1.0 or higher
DR-2308P / 6.1.0 or higher
DR-2316P / 6.1.0 or higher
DR-6216 / 6.1.0 or higher
DR-6332P / 6.1.0 or higher
DR-8364 / 6.1.0 or higher

141 General Q. What is the difference between DirectIP 1.0 and DirectIP 2.0? 2020-05-12
A.


The existing DirectIP 1.0 protocol has two modes, DirectIP mode, and IDIS mode, so you have to reboot the camera to change each mode.
DirectIP 2.0 protocol can take advantage of all the advantages of DirectIP mode and IDIS mode depending on whether accounts are created without rebooting in a single mode.

The most prominent difference between them is security.

DirectIP 1.0 uses MAC Address-based mutual authentication for convenient authentication without setting password.

DirectIP 2.0 has become more secure with Certificate-based mutual authentication. Now IP camera and NVR exchange and store respective certificates.

When a DirectIP 2.0 NVR re-establishes a connection with a paired IP camera, the authentication process begins with checking and comparing each other's certificates to the stored certificates. If the certificates match, both devices are confirmed by each other, the communication session is established.