FAQ

TOTAL 178 COUNT
133 Software Q. Why do IDIS Center crash when camera pane goes into full-screen? 2020-04-02
A.

There has been reported the following issue :

A customer experienced IDIS Center crash on their Demo Room PC when a camera pane is clicked and got into the full-screen mode.

After the crash, the IDIS Center window was disappeared but the G2Client.exe was not terminated and still alive in the Task Manager. 
 
- There are two graphic adapters on our PC (Intel UHD Graphics 630 and NVIDIA GTX 1050) and we are using both adapters.
 
- Intel released a new device driver for Intel UHD Graphics 630 on 3/8/2019. Driver version: 25.20.100.6615
 
This issue has been caused after a Windows update.
and after restart the PC, the Crash issue has been started.
Then I rolled back the Intel UHD Graphics 630 driver to the previous one (which is version 22.20.16.4758, dated 8/2/2017)
Then it works without issue.

Solution: 
Reason: Graphic card driver s/w bug.
H/W acceleration decoding of GPU is totally dependent on Intel device driver and implementation, and Client S/W is just interlocked only.
There have been several such issues in the past, all of which were problems with the Intel device driver.
IDIS Center is already using the latest version, so it's not a version compatibility issue,
We have confirmed that the device driver released on a date similar to the problem-resolved device driver is also reproduced on Intel (R) HD Graphics 530.
 
We have checked that the latest device driver at this time, the problem did not occur,
If you use version "2019-05-28 / 26.20.100.6912" or higher, We think it will work properly.
 
No matter how Intel/MS, the device driver is just S/W, so there may be a bug.
If this happens, please upgrade your graphics card to a non-problematic graphics card to fix the problem.

 

132 Software Q. Can I know CPU & RAM allocation usage when using the VMS program (iNEX/IDIS Solution Suite, iRAS/IDIS Center)? 2020-03-20
A.

If you place the mouse pointer on the upper right signal icon of the main frame, you can check the percentage of CPU, RAM (workset), and the page file quota in real time. This feature is available on iRAS/IDIS Center v4.8.0 or higher.

131 General Q. I forgot passwords for cameras and recorders, what should I do? 2020-03-17
A.

Please contact your local distributor or IDIS office where you bought IDIS products from.

We will guide you to find your password without losing any recorded data.

 

Please find the contact details for our offices from the link below.

https://www.idisglobal.com/index/contact?lang=EN&country=IDIS

130 Software Q. Where are the ISS event logs stored and what is the maximum file size? 2020-03-16
A.

ISS event logs are stored on the server where each ISS service occurred. That is, ISS event logs stored on the PC where the ISS service is installed.
However, if the server is malfunctioning, the history is stored in Service manager> log. Because the server cannot save log.
The maximum file size of the event log is 256 MB.

129 General Q. How can I change protocol in DirectIP 2.0 mode ? 2019-11-08
A.

The existing DirectIP 1.0 protocol has two modes, DirectIP mode and IDIS mode. You have to reboot the camera to change each mode.
DirectIP 2.0 protocol is a unified form of two modes. Without rebooting, the protocol can take advantage of all the advantages of DirectIP mode and IDIS mode.

In DirectIP 2.0, a camera boots up as a DHCP client looking for a DHCP server for about 40 seconds. If no DHCP server is found, it starts up with a linked-local IP address.

 

128 Camera Q. What is Auto Tracking and which camera models support the feature ? 2018-09-06
A.
Auto Tracking is a feature tracing movements made by objects such as humans or vehicles.
Without manual control by a human, a camera automatically follows movements using PTZ. 
The feature is mostly used for restricted area where the movement is rarely expected. 

 
 
Supporting camera models
- DC-S3283WHX
- DC-S3283FX
- DC-S3583HRX
- DC-S3883HRX
 
 
 
127 Camera Q. How to make an audio connection to IDIS cameras? 2018-09-06
A.

How to make an audio connection to IDIS cameras

 

H.265 supporting camera models

rtsp://"IP address: Port number"/media/trackID=90

For example, rtsp://10.0.123.456:554/media/trackID=90

 

H.264 supporting camera models

rtsp://"IP address:Port number"/trackID="maximum number stream+1"

For example, a camera can have 3 streams "trackID" is 3, and the URL will be rtsp://10.0.123.456:554/trackID=4.

 
126 Software Q. What are the QR codes in NVRs for? 2018-09-06
A.

QR codes in IDIS NVRs save time to type in an IP address or a FEN name of an IDIS NVR, when registering the NVR to IDIS Mobile.

 

- In IDIS Mobile, when registering a site, click QR icon on the right bottom.

 

- Camera is going to run to capture a QR code.

- Capture a QR code in an IDIS NVR.

- Either IP address or FEN name of the NVR will be filled out in IDIS mobile already, and give a name for the NVR and a password to finish the registration.

 

Simple registration using QR codes is available for registrations with both FEN and IP address.


 

 

 

125 Camera Q. What should I check if IR LEDs seem to be not working? 2018-09-06
A.
1) Turn off all the lights around a camera.
- Check if the camera changes into Night Mode. 
 
2) Check settings of a camera
- Related settings are in Day&Night tab in Camera menu under Video in Remote Setup.
- Check if B&W mode is set either On or Off and not switching.
- Check if B&W mode switching schedule is configured correctly.
- Check if Switching Level is set as desired.
124 Accessory Q. What is the PoE output capacity of DA-LP1101T/R? 2018-07-30
A.

DA-LP1101T/R has Long Reach PoE function and its PoE output capacity varies whether the function is enabled or not.

 

In use of Long Reach PoE function


Please be aware of that bandwidth of DA-LP1101R/T will be decreased to 10/100Mbps in use of Long Reach PoE function.

 

 

Not in use of Long Reach PoE function

*The value may change depending on the power, cable and PoE device you use.

 

 

This specification is included in the manual page 6 to 7.


 

123 Video Recorder Q. Recorders do not have power switch. Is there any way to turn off the recorders? 2018-07-17
A.

The only way to turn off/on the recorders is to plug in/out the power cable. 

The recorders do not have power switch or a UI on their software to turn off the power. This is to remove a possibility that users accidentally press power switch off or click a power off button, resulting in a recording service halt.

 

122 Video Recorder Q. How can I find lost password? 2018-07-12
A.

A Password is created and encrypted so we cannot tell you what the password was.

 

We strongly recommend you to either configure SMTP to get verification code or keep User Password Reset File in a USB stick when creating a new password from the initial login.

 

"Find PW" feature is described in detail in the manuals of DR-8300, 6300, 4300 and 2300 series.

 

121 Camera Q. A lens does not work on a box camera. What should I do? 2018-07-09
A.

For P-IRIS lenses, since the method of operation differs from each product, it has to use the tested P-IRIS lens with the camera.

For DC-IRIS lenses, all the lenses are compatible.

 

The list of recommended P-IRIS lens are as follow.

 

- DC-B1203X : DC-IRIS lenses support only.

- DC-B3303X :

  • M13VP288IR
  • M13VP850IR

- DC-B1303 :

  • EVETAR M117VP451016
  • RICOM HV03610P

 

120 Camera Q. Can I use DC-T1244WR for both license plate recognition and for surveillance purpose? 2018-07-09
A.

It cannot use for both purposes simultaneously.

Each good image quality for ANPR and for surveillance is defined differently as below, so we do not recommend to use the camera for both purposes at the same time.

Please refer to below and it is hard to control the image for surveillance via ANPR IP Camera.

 

"Good quality" image in general video surveillance.

- Wide dynamic range, deep depth of field, crisp image detail, good color saturation, anti-flickering, minimal motion blur, low noise, and hundreds of other criteria.

 

"Good quality" image in ANPR application.

- Best exposure.

- Tighter iris control if possible to achieve deeper depth of field.

- Shortest shutter speed to minimize the motion blur.

- Black and White for better license plate capture : even though there are enough ambient lights and even though you sacrifice the color information.

- Gain control to minimize the noise

 

119 Video Recorder Q. How to connect PoE switches to DR-8364? 2018-07-06
A.

A DR-8364 series NVR has video input ports which consists of two SFP ports and three RJ45 ports.

 

To prevent too much load on one RJ45 port, please distribute channels onto switches and connect each switch to each different RJ45 port as the image below shows.

 


 

Be aware of that connecting more than one RJ45 port to a same switch can create packet loop, so please separate links from each port.