FAQ

Common mistake is not setting the time properly. The server needs to communicate with Microsoft server, so the time needs to be set correctly.

On Smartguard, right click on time bar and change time. This is the correct way to set time on the product.

This feature is to set the storing  period of VA data(e.g. people counting data).

IDIS SSM mobile app will remain to support legacy devices. 

1. IDIS Center(64 Bit): 4

2. IDIS Soultion Suite(64 Bit): 6 

It is done auto matically, when the faulty HDD is replaced. Please note that HDD bay should be the same and the replacement HDD should be compatible with IR-300

They have nothingto do with HDD capacity, Recording ratio, HDD overwrite. Recording priorities are related to recording quality.

1. Event when full-time recording : Event recording quality

2. Panic recording when full-time recording : Panic recording quality

3. Panic recording when event-recording : Panic recording quality

4. Event when Panic recording : Panic recording quality

> There is no option to overwrite 'Panic Recording' at the end. Use 'Recording data protection' function.

There are "Stereographic", "Equidistant", "Orthogonal" projections generally.

IDIS Camera :

1. Panoramic Fisheye : Stereographic

2. Normal Lens : Equidstant

-DC-Y1514W : Equidstant

-DC-Y3C14WRX : Equidstant

-NC-Y6513RX : Equidstant

-NC-Y8C13WRX : Stereographic

-DC-Y6C16WRX : Equidstant

-DC-Y6516WRX : Equidstant

Here are two reasons :

1. To prevent diffuse reflection by top cover during night.

2. To prevent the top cover from entering the angle of view.

If UDP is not available when accessing UDP, it will pass through 'Relay Server'. 'Relay Server' is in Korea and have capacity limitations, so, it lead to decline in speed.

When using 'Port Forwarding', it doesn't pass through 'Relay Server' and directly connected between devices.(Speed Up) 

We recommend 'Port Forwarding' when using FEN.

The IDIS camera stores the time information ever frame when recording.

If there is the time information delivered by RTSP, information is generated.
However, if not, the time information is generated based on the time when the RTSP frame arrives at the Client.

It is premised to record when connecting the IDIS camera and NVR.

Therefore, When registering a camera in NVR, use Record Session and Watch Session. Record Session allows only one connection.

The IDIS camera has a buffer to respond to Jitter in the network, but, if more than two Record Sessios are connected, it cannot determine where to send the buffer.

1. Full Sequence mode : All Channels will be switched to selected division-screen.

2. Camera Sequence mode : The selected division-screen is the reference and only one screen at the bottom(the last ch) will be switched.

There are no limitations or differences in each port.

Yes, If HDD is full, it overwrites timelapse data on panic recording data. 

However, Panic recording data can be maintained by using 'recording data protection' function.