FAQ

TOTAL 317 COUNT
277 Software Q. ISS license registration modes and how they work 2022-11-09
A.

A. 

1. Online Mode : Initial access to the License Server once, then no need to connect it. After Verificatioin the License Key, internet is not required.

 

2. Offline Mode :  Input the key without Internet.

 

3. Cloud Mode : It has to keep opening internet access, because Admin service keeps connection to the license server every day. limited time is 24 hours. If the network is disconnected and flows without recover it, ISS services goes out (Status : Demo Expired) if the ISS service restarts. 

276 Camera Q. How to do factory reset of DC-T4516WRX-A without INIT program 2022-11-09
A.

A. Please refer to the image.

Other bullet camera also has factory reset button inside.

 

275 Accessory Q. How many setup pages I have to go through to use a network keyboard on IDIS Solution Suite? 2022-11-09
A.

A. In general set up should be done on 3 sides to use a network keyboard.

1. Keyboard local side: Register server 
2. ISS setup side: Register a network keyboard at Device tab
3. ISS Client setup side: Turn on 'Use Network Keyboard' option

274 General Q. What is CGNAT and how would this impact on FEN service ? 2022-11-09
A.

A. CGNAT means Carrier-grade NAT and this is used a solution for IP address exhaustion. Lots of Internet Service Providers(ISP) implementing this device in there network infrastructure.
This could impact on the stability of FEN connection on your client devices. In this case, call local ISP and ask them opt-out from CGNAT pool.

273 General Q. What is the FEN relay Server ? 2022-11-08
A.

A. FEN relay server is a server that relays data from IDIS device to client software.

This often can overcome a limitation caused by complex network infrastructure.

However, additional configuration and decision have to made by customers.

272 Software Q. Characters and Menus are too small to read when launching IDIS Client on 4K monitor 2022-11-08
A.

A, Go to Menu > Preference > System

Untick "Disabled display scaling on high DPI settings".

271 Software Q. Recorder Storage Information in IDIS Center 2022-11-08
A.

A. Go to Menu > View > Recorder Storage Monitor.

In that menu, all storages connected to recorders will be displayed.

270 Camera Q. How to use IDLA analysis when using HD-TVI cameras 2022-11-08
A.

A. Use IDIS HDMI Encoder such as HE-1101 and DP-HE1201.

 

ISS(IDLA analysis) - HDMI Encoder - Analog Recorder - HD-TVI camera.

Register HDMI encoder on ISS and then select it in the VA service > IDLA.

269 Software Q. The limitation of ISS Client Log-in List 2022-11-08
A.

A. There is no specific limitation numbers of Log-in List.

268 Software Q. The protocol that ISS supports 2022-11-08
A.

A. IPv4, IPv6, RTP/RTSP/TCP, RTP/RTSP/HTTP/TCP, RTP/UDP RTSP/TCP, HTTP, HTTPS, SMTP, FEN, mDNS 

267 Software Q. Does the ISS support SAN(Storage Area Network) ? 2022-11-08
A.

A. Yes, ISS supports SAN.

266 Software Q. What is MiniBankPlayer.exe program in IDIS Center folder ? 2022-11-08
A.

A. The MiniBankPlayer.exe is a SelfPlayer that plays recorded videos of old IDIS Recorders.

It is a previous software of the current Clip Player.

It is not a software that has viruses or affects security.

265 Video Recorder Q. PoE Power Limit of NVR(DR-23xx Series) 2022-11-08
A.

A. The rear PoE group MAX specifications for DR-2308/2316 products are as follows.

 

#1. Port 1~4 : total 37W

#2. Port 5~8 : total 37W

The total port is 74W and the rated usage is 50W.

If over 50W is used, the 48V adapter life is not guaranteed.

264 General Q. Can IDLA analysis be used when it snows a lot? 2022-11-08
A.

A. There won't be problem in the snow-covered image.

However, if there is a snowman or a snowy, it can cause misrecognized problems.

263 General Q. Does the IDIS Mobile Plus support Audio playback ? 2022-11-03
A.

A. No, IDIS Mobile Plus doesn't support Playback Audio yet.