FAQ

TOTAL 143 COUNT
103 Camera Q. Try when One Push function doesn't work and a camera remains out of focus 2017-06-12
A.

The most likely reason is that somebody opened up IR LED part and fiddled the Zoom lens before. Then the actual location of step motor in zoom lens and where the software thinks the step motor is are different, and the difference make one push malfunction.

 

To reset the Zoom lens,

1)    Press Near button on controller in PTZ mode on a NVR screen so that the Zoom lens can get as wide as it can get.

2)    Press One Push, then it will find a right focus.

102 Camera Q. What are the camera models supporting Face Detection feature ? 2017-06-12
A.

Cameras and firmware versions supporting Face detection feature

  • DC-B1203X - v1.3.0 or higher
  • DC-S1283(W, H, FX) - v1.1.0 or higher
  • DC-D2233WHXDC-T1233WHX - v1.0.0 or higher
  • DC-S1283WRX - v1.0.0 or higher
101 Accessory Q. When does DD-1116 synchronize its time? 2017-05-17
A.

DD-1116 normally tries synchronizing in every hour but executes time synchronization when it is one of the cases as below.

 

- A registered NVR is disconnected and back online.

- Time zone in DD-1116 is changed.

  * When multiple NVRs are registered to a DD-1114, the decoder synchronize its time based on the time of the NVR which has been registered first.  

100 Accessory Q. How many NVRs can be registered to one DD-1116? 2017-05-17
A.

Up to 4 NVRs can be registered to one DD-1116. 

One NVR can be registered to multiple DD-1116. In DirectIP mode, a NVR is able to interwork with up to three units of DD-1116, but in IDIS protocol mode, a NVR can only be linked to one DD-1116. 

99 Accessory Q. Video profile requirements for video analytics in DV-1104 2017-05-17
A.

- Resolution:

The width of an image should be 512 or higher. For example, images with 360x240 resolution won't be properly analyzed by the VA box and it will occur many false alarms. 

 

- Images per second:

10 or higher ips are required.

 

- Protocol

DirectIP protocol only

 

- Codec

H.264 is supported. H.265 is also supported but the firmware version of DV-1104 should be 1.1.0 or higher. To upgrade to v1.1.0, Bios upgrade is mandatory. 

Software for BIOS is downloadable along with v1.1.0 firmware from idisglobal.com.

 

98 Software Q. What is the maximum number of identifier I can create ? 2017-04-17
A.
Identifiers, numbers in square brackets in the picture below. are only available in IDIS Solution Suite Video Wall Agent and used for an IDIS Network Keyboard to select a device to control. The identifiers can increase as many as the number of devices that ISS Administration service can have registered because there is no limitation on the number of identifier. 


FYI, Identifiers appears only in Video Wall Agent, not in IDIS Center or IDIS Solution Suite Client, and one IDIS Solution Suite Administration service can register 1024 devices.

 

97 Software Q. I cannot scan any camera with Auto Scan in IDIS Solution Suite setup. 2017-04-11
A.

Case 1. When there's a software distributed by Apple running in a PC.

Auto Scan of IDIS Solution Suite uses mDNSResponder service distributed by Apple.

Software made by Apple also uses mDNSResponder. So, sometimes the Apple software conflict with Auto Scan of IDIS Solution Suite and IDIS Solution Suite cannot scan cameras. 

 

Please delete Apple software if it is installed in a PC where IDIS Solution Suite is installed for better device scanning. Or, keep a PC or PCs to be utilized only for IDIS Solution Suite.

 

 

 

96 Software Q. What should I do If I lost login password for IDIS Solution Suite? 2017-04-11
A.

We provide you with a temporary password that you can login your IDIS Solution Suite to reset the password..

Before giving you a temporary password, you must send us the Secret Key of your IDIS Solution Suite first.. 

 

The steps to get Secret Key are as below.

 

1) Run Secret Key in Utility of IDIS Solution Suite.

  
 

2) Go to the folder path where IDIS Solution Suite is installed and access to "profile" folder.

  

3) Check if there is "Admin_Configuration.db" file.

 

4) Send the file to Techsupport@idisglobal.com.

 

5) As soon as we get the db file, we will provide you with a temporary password.

95 Camera Q. Why the cameras do not synchronize the time? 2016-09-05
A.

For the cameras, DC-F1211A, DC-F1211, DC-F1111, DC-E1112WR, and  DC-E1212WR, the time setting will be changed randomly when the cameras reboot because their RTC(Real Time Clock) do not have batteries. For this reason, “Time Sync“ setting is necessary to automatic synchronize the time after reboot.

 

On DirectIP mode, the cameras do synchronize the time automatically without “Time Sync” setting because DirectIP protocol is auto-configuration oriented mode, but for the cameras running on IDIS protocol mode, the cameras do not time-synchronization unless a user manually configure the time on the menu, "Time Sync. This configuration can be set on remote setup of a camera.

Time Sync.PNG
94 Camera Q. What SD card interfaces do IDIS cameras support ? 2016-09-05
A.
SD Memory capacity, basic format type and transmission speed are variable depending on SD Interface specification. IDIS IP Cameras support the SD memory interfaces listed below.

  • SD card

    • Memory Storage: 128MB ~ 2GB

    • Format Type: FAT16

    • able to use on all devices support SD, SDHC and SDXC

  • SDHC card

    • Memory Storage: 2GB~32GB

    • Format Type:  FAT32

    • able to use on devices support SDHC and SDXC (should check logo on device for compatibility)

  • SDXC card

    • Memory Storage: 64GB ~ 2TB

    • Format Type: exFAT

    • able to use on divices support SDXC (should check logo on device for compatibility