FAQ

TOTAL 154 COUNT
104 Camera Q. What are the MAT(Motion Adaptive Transmission) supporting cameras? 2017-07-04
A.
MAT(Motion Adaptive Transmission) is available in DirectIP mode.
Here is a list of IDIS cameras supporting MAT.
 
Dome Type
DC-D3233X: v1.2.0 or higher
DC-D3233WRX: v1.2.0 or higher
DC-D3233RX: v1.2.0 or higher
DC-D3233HRX: v1.2.0 or higher
 
DC-D3212X: v1.2.0 or higher
DC-D3212RX: v1.2.0 or higher
 
Bullet Type
DC-T3533HRX: v1.1.0 or higher
DC-T3243HRX: v1.2.0 or higher
DC-T3233HRX: v1.2.0 or higher
 
DC-T1833WHR: v1.2.0 or higher
DC-E3212WRX: v1.2.0 or higher
 
Box Type
DC-B3303X: v1.2.1 or higher
DC-B1803: v1.5.1 or higher
 
Other cameras with H.264 codec do not support MAT feature.
103 Software Q. Which SQLite version is compatible with IDIS Solution Suite? 2017-07-03
A.

SQLite has been used in ISS and the latest SQLite version compatible with ISS is 3.7.7.1.

 

ISS has its own DB files instead of DBMS files. So, ISS DB cannot be directly accessed by SQL commands because the DB files are encrypted and GDK, an IDIS Open Source Software, should be used to access the ISS DB.

 

 

102 Software Q. Is it possible to play a video in a HDD from an NVR on PC? 2017-06-27
A.

With iHDP feature, it is possible to playback recorded data in a HDD that had been used in a NVR. 

Please refer to the attachment.

101 Software Q. How to use Quick Controls in IDIS Center? 2017-06-23
A.
1. Quick Zoom
a. Ctrl + L-Button Drag Rectangle (on Original Image) : Dynamic Zoom
b. Ctrl + L-Button Drag : Panning Zoom-In Image
c. Ctrl + M-Button Down : Reset (Original Image)
d. Ctrl + Wheel Scroll : Zoom-In / Out (Step)
 
2.  Quick Dewarp
a. Ctrl + L-Button Drag Rectangle (on Original Image) : Dynamic PT(Fov.)
b. Ctrl + M-Button Down : Reset (Original Image)
c. Ctrl + Wheel Scroll : Fov-In / Out (Step)
d. Ctrl + R-Button Drag (Up<->Down) : Fov-In / Out
 
3.  Quick PTZ (IDIS Camera Rubber Band)
a. Ctrl + L-Button Drag : Rubber Band
b. Ctrl + R-Button Drag : Zoom-In / Out
c. Ctrl + Wheel Scroll : Zoom-In / Out (Step)
d. Ctrl + Shift + Click : Sling Shot
 
Quick Control is available in v4.2.0 or higher version. 
100 Software Q. How to change IDIS Solution Suite software license method from online to offline? 2017-06-22
A.

Here are simple steps to change licensing method to offline from online.

 

- Go to Start > IDIS Solution Suite > License Tool.

- Run License Tool.

- Click Update as the image below shows.

 

- Select "OFFLINE" and proceed the rest of the steps as you authenticate the license via online licensing method. 



 

 

99 Software Q. What is the procedure to activate license for IDIS Solution suite ? 2017-06-22
A.

A license for IDIS Solution Suite is activated via either offline or online.

Please have a look at the attachment for further steps.

 

98 Accessory Q. Which NVRs and Softwares are compatible with DV-1104(a video analytics box)? 2017-06-19
A.

DirectIP NVRs

- DR-2300 series: v3.0.0 or higher

- DR-4300 series: v3.1.0 or higher

- DR-6300 series: v3.1.0 or higher

- DR-8300 series: v3.1.0 or higher

 

Software

- IDIS Center: v4.1.0

- IDIS Solution Suite will support DV-1104 in a future version.

 

97 Camera Q. What should I do when I see pink or purple images from a camera? 2017-06-19
A.

Please check if IR cut filter works properly.

 

When IR cut filter is switching, you will be able to hear a clicking sound from a camera. 

There are two ways to hear the sound of IR cut filter switching, one is to reboot a camera and the other is to switch the filter manually on a setup page of a camera.

 

As a camera boots up, it switches IR cut filter and you can hear a clicking sound. 

 

Or, go to Remote Setup page of a camera and change IR Cut Filter option to "Daytime Mode" so that the camera can switch the filter manually.



If you do not hear a clicking sound from a camera when you expect to hear the sound, it would be likely to be a hardware issue, please contact the distributor who you purchased the camera or IDIS Technical Support team.

96 Software Q. What video codecs does IDIS Solution Suite support ? 2017-06-19
A.

The video codecs IDIS Solution Suite supports are listed below

- H.264

- H.265

- MPEG4

- MJPEG (Data per MJPEG image is relatively huge and likely to cause fps dropping, broken images, or slow decoding depending on PC specification at an IDIS Solution Suite Client end.) 

- MxPEG (Mobotix cameras exclusive)

95 Software Q. What should I do if I find critical errors while using IDIS Solution Suite ? 2017-06-13
A.

IDIS Solution Suite has a utility to export log and setup files.

The path below is to get to the utility, Problem Reporter.

- File Start > Program > IDIS Solution Suite > Utility > Problem Reporter

 

Set a duration of time when a problem is thought to be occurred.

Click "Okay" to save logs and setup files in a Zip file with a name like "crashdump_20170613_103808"

 

 

 

Or you can even set the utility to extract the files periodically for a better maintenance.

 

 

Once you get a file from Problem Reporter, please report an issue to distributor from which you bought IDIS products or IDIS Technical Support team(techsupport@idisglobal.com) 

 

 

94 Camera Q. What should I do if One Push function does not work and a camera remains out of focus? 2017-06-12
A.

The most likely reason is that somebody opened up IR LED part and fiddled the Zoom lens before. Then the actual location of step motor in zoom lens and where the software thinks the step motor are different, and the difference makes one push malfunction.

 

To reset the Zoom lens,

1)    Press “Near” button on controller in PTZ mode on a NVR screen so that the Zoom lens can get as wide as it can get.

2)    Press One Push, then it will be focused.

93 Camera Q. What are the camera models supporting Face Detection feature? 2017-06-12
A.

Cameras and firmware versions supporting Face detection feature

  • DC-B1203X - v1.3.0 or higher
  • DC-S1283(W, H, F, X) - v1.1.0 or higher
  • DC-D2233WHX, DC-T1233WHX - v1.0.0 or higher
  • DC-S1283WRX - v1.0.0 or higher
92 Accessory Q. When does DD-1116 synchronize its time? 2017-05-17
A.

DD-1116 normally tries synchronizing in every hour but executes time synchronization when it is one of the cases as below.

 

- A registered NVR is disconnected and back online.

- Time zone in DD-1116 is changed.

  * When multiple NVRs are registered to a DD-1114, the decoder synchronize its time based on the time of the NVR which has been registered first.  

91 Accessory Q. How many NVRs can be registered to one DD-1116? 2017-05-17
A.

Up to 4 NVRs can be registered to one DD-1116. 

One NVR can be registered to multiple DD-1116. In DirectIP mode, an NVR is able to interwork with up to three units of DD-1116, but in IDIS protocol mode, an NVR can only be linked to one DD-1116. 

90 Accessory Q. What are the Video profile requirements for video analytics in DV-1104? 2017-05-17
A.

- Resolution:

The width of an image should be 512 or higher. For example, images with 360x240 resolution will not be properly analyzed by the VA box and it will occur many false alarms. 

 

- Images per second:

10 or higher ips are required.

 

- Protocol

DirectIP protocol only

 

- Codec

H.264 is supported. H.265 is also supported but the firmware version of DV-1104 should be 1.1.0 or higher. To upgrade to v1.1.0, Bios upgrade is mandatory. 

Software for BIOS is downloadable along with v1.1.0 firmware from idisglobal.com.